St. Hedwig Hospital Emergency Room

5 Beatrice Geoffrin - 2 months ago

Very friendly. My 5 year old kid fell on the playground and had an open wound on his skull and a lot of bleeding. We got scared and went to the closest emergency, not realizing they don't take children. They still welcomed us nicely, cleaned his wound, reassured us that it was not too bad. They even were able to glue his wound back together. I am so grateful they didn't send us somewhere else. Huge thanks!! They even had a small "Certificate of courage" print out for him at the end. Very nice and very competent staff.

4 Lisa - a year ago

Went there around nine am and it was not busy at all. In fact I was the only one waiting in the “non feverish people” room but for almost two hours.
In the end, my results were shown to be too mild for them to prescribe me any medication so that was an interestingly spent Saturday morning. I will take it as a visit to the museum, the building are beautiful!
Everything is rather clean and tidy. The doctor was nice and spoke fluent English.
Also, the name is the same as Harry Potter’s owl, had to come here.

5 Patrick Easley - 2 months ago

I fell of my bike. Had some splinters I couldn't get out. A dermotologist told me to just go to the emergency room since I probably wouldn't get any dermotologist appointments within the coming days. It was my first time in Berlin, and it was pretty good. About a two hour wait. The doctor was extremely friendly and spoke English.

5 Liz Olegov - 3 years ago

Spent from around 2.30pm-5.30pm on a Thursday, seeking treatment for a presumed broken toe.

I arrived at the main entrance first, and was then wheeled to the emergency room by a very nice staff member as the receptionist saw how much pain I was in from walking. Once in the emergency waiting hall, I got attended to pretty quickly to fill out insurance info and register. I speak some German, but almost each staff member was either fluent or semi fluent in English and I found that communication was very smooth and easy. This part was nice and pleasant.

The wait took very long until a doctor looked at my toe. It’s understandable to have to wait so long, especially in an emergency room with such a “minor” injury as mine. As I waited, multiple staff members asked if I was ok or needed anything. It did get a little irritating watching people walk in and leave again while I still waited, and I believe me having a European rather than German insurance does influence this, but I may be wrong. The wait wasn’t particularly comfortable or enjoyable in any way. Bring water, food, a book, or download some movies .There is free WiFi, that worked well and reached everywhere I needed it to.

I was attended to by doctor Frau. Heupel, and her along with every single staff member I spoke to here made this experience all in all very pleasant!! She was competent, clear, spoke perfect English, took a good amount of time examining and talking to me. I was incredibly happy ! She sent me to an X-ray and once that was done I was out the door in less than 45 minutes, all patched up and informed.

I may even dare say this is the friendliest and nicest staff I have ever encountered at a German hospital. Not just at the emergency, but really throughout the hospital.

1 Roy Batty - 4 months ago

Went there for an emergency and the information employee refused to talk to us in english. This is one of the main emergency hospitals in dowtown Berlin. Completely unexceptable. Wish I could give a zero

5 Johan Matton - a week ago

Such great doctors and care, super professional, clean, top hospital!

5 Ali Anubhab Rajat - 4 months ago

Great service and the staffs are very well behaved. After having horrible experiences in other emergency rooms in Berlin, this place really gave me hope