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Açelya Han -
4 weeks ago
Absolutely low quality of management and inhumane treatment. I will write it as short as possible.
They make an event called "Rollerdisco" where you are told that you get a roller skate for a deposit and attend a workshop before the disco. It is 3 euros deposit for the first hour and +2 every half an hour. They just canceled the workshop without giving any reason and packed people inside giving no space to skate or dance really. No requirement for safety whatsoever... My friend fell very harshly in the massive crowd and hit her back head without being able to protect herself because she did not know basic things which this "business" was supposed to teach.
After that is more embarrasing. She had a shock and could not move. We were scared that she had a brain bleeding. The staff who lacks any kind of compassion tried only to keep everything "in Ordnung" and although I asked them to call the emergency, they just did not manage the situation and did not call the ambulance for 5-10 minutes, and they said they are handling it and making us wait for them. Although my friend needed a space, the only thing they cared was that she needs to go away from the dance floor. Without any sense of empathy, they disturbed her saying "she needs to go", and I kept telling them "she cant talk, she is trying but she cant move. She needs time." At the end, they finally understood we needed the ambulance!
Also, they charged us for another half an hour for roller skates!