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Felix F -
3 years ago
Kind trainers that really care, no doubt at all.
Unfortunately, do the trainings not hold much variety, quite repetitive actually.
Also, there is no tracking of your weekly progress ... I kind of start each week over.
The worst however is that I tried to step down from the contract the day after I signed it, I was kind of talked into it. They denied my wish as there is no "legal obligation" to do so, well, there might not be, but there is good customer service that support their customers and there are bad companies with awful values that keep customer's against their will. Again, this was a day after I signed, with not one training made!
They'd rather keep a customer that changed his mind and does not want to be there for year.
Fine, so I started training.
6 months later, I'm leaving town and move to another city...guess what: "As we have no legal obligation, we insist you stay the full length of the contract."
Unbelievable! Any other service is more accommodating - even BVG let me off instantly.
I'm absolutely amazed about this bad bad customer experience, what a nightmare!
Offering me to sell my own contract is a joke ("Kulanz" haha)!
Update after reply:
I have not made a single training on the signed contract, the trainings before were via Groupon.