SIXT Autovermietung Berlin Bahnhof Zoo

1 Christian Harting - 2 months ago

biggest scam ever. Also worst customer experience I’ve ever had. Got charged 3 times payment for just one car. Even after contacting the manager, the hotline and the woman at the counter. Nobody was able to help. Even after 3 days still no payment back. Never ever ever ever ever ever ever ever ever ever again.

1 YS Goh - 9 months ago

Sixt @ Zoo Station Berlin Missing??
Never again and never we had such experience trying to return a car. We picked up our car 8 days ago from another city and wanted to return it to this Sixt outlet right opposite our hotel. Never that we realise that after 45minutes of frantic search left-right-up-down in the train station, the elusive outlet cannot be found at all.
None of the pictures shown here in this Google page is still relevant, when checked with the DB travel desk at the station, we were shooed away as they couldn’t answer anything non-train travel related. This is contrary from what that has been updated on the Sixt website that the keys are to be returned at the DB travel desk.
Eventually we decided to check in our hotel first and our porter kindly directed us to the next nearest Sixt at Europa Center 500m away. No further questions asked by the staff at that location when we handed over the car. Makes us wonder if this is not an uncommon occurrence.

Save some effort and stress by NOT choosing to deal with this Sixt location, would also suggest that up to date and clear instructions/directions can be shared on the Sixt website.

5 Jim Moustakas (Visionair) - 4 years ago

Fast simple car share service with drive now in berlin germany

1 alpachino berlin - a week ago

(Translated by Google) Unfriendly to the customer! no more service the good times with employees are over at sixt... what a pity!!

(Original)
Unfreundlich beim Kunden! kein Service mehr die gute Zeiten mit Mitarbeitern ist vorbei bei sixt... schade!!

1 J. G - a year ago

(Translated by Google) Reserved car not on site. Replacement car only available an hour later, insufficient tire pressure and no parking disc in the car. Customer service still did not respond to mail after 36 hours. Sixt WAS a good service provider in the past. Not recommended anymore!

The owner's answer: We have written to the e-mail address twice in the last 4 days. No reaction. Customer service no longer seems to exist at Sixt.

(Original)
Reserviertes Auto nicht vor Ort. Ersatzauto erst eine Stunde später verfügbar, Reifendruck nicht ausreichend und keine Parkscheibe im Auto. Kundenservice hat auf Mail nach 36 Stunden immer noch nicht reagiert. Sixt WAR früher ein guter Dienstleister. Jetzt nicht mehr zu empfehlen!

Zur Antwort des Inhabers: An die Mailadresse haben wir in den letzten 4 Tagen zweimal geschrieben. Keine Reaktion. Kundenservice scheint bei Sixt nicht mehr zu existieren.

3 Antonio Sánchez Díaz - 3 years ago

(Translated by Google) The best thing is that they have 24-hour service. Expensive services, better to hire online and then pick up the car there. The treatment of the reception staff is friendly, I can't say the same about those who pick up the cars when you go to return them, bad manners, and impolite.

(Original)
Lo mejor es que tienen servicio las 24 horas. Servicios caros, mejor contratar por internet y luego ir a por el coche allí. El trato del personal de recepción es amable, no puedo decir lo mismo de los que recogen los coches cuando vas a devolverlos, malos modos, y descorteses.

1 Mario Lehmann - a year ago

(Translated by Google) Untrustworthy. False promises are made on site which in the end are not kept, so you pay extra. I can only recommend everyone to have everything, really everything, given in writing! I will never rent a car here again, nor would I recommend it to anyone. The hotline indicated that this problem was known, and it was also recommended that the next time, which there will not be, be given everything in writing.

Answer to owner: I am no longer interested in dealing with Sixt after countless calls and emails. If you only react to bad reviews and a solution is sought, this says everything about Sixt.

(Original)
Unseriös. Es werden falsche Versprechungen vor Ort gemacht die am Ende nicht eingehalten werden, somit zahlt man drauf. Ich kann allen nur empfehlen sich alles, wirklich alles schriftlich geben zu lassen! Ich werde hier nie wieder ein Auto anmieten und kann es auch niemandem empfehlen. Bei der Hotline ließ man durchblicken dass dieses Problem bekannt ist, hier wurde ebenfalls empfohlen sich beim nächsten Mal, welches es nicht geben wird, alles schriftlich geben zu lassen.

Antwort auf Inhaber: Ich habe keinerlei Interesse mehr nach unzähligen Anrufen und E-Mails mich weiter mit Sixt auseinander zu setzen. Wenn erst bei schlechten Rezensionen reagiert und eine Lösung gesucht wird sagt dies alles über Sixt aus.