Ocak Apart & Hotel

5 Erol Erdogan - 4 months ago

We checked in pretty late and found that there had been a misunderstanding about the rooms. The hotel manager Mr. Gülü was quick to help and found a good solution for us.

Overall it was a great experience and Mr. Gülü and the receptionist covering the nighttime provided a great experience with a very high service level!

2 Manuel Baumann - 3 months ago

The many recent bad ratings indicate that something is not great about this hotel. I have to say it is not as bad as many reviews suggest. However there are a lot of small details just not up to expectation:
- I could not evaluate based on my booking whether breakfast is included
- upon arrival, I was not made aware, that the breakfast was in another building, nor that it was not included in my stay. I would have expected that I get asked so I could settle it there and then
- every breakfast you are treated unfriendly by the person managing the breakfast in a sense that they ask you what room you are, confirm your name and hen tell you that you have not paid.
- the room number indicated on the card containing the room key was four digits, not three digits as indicated everywhere. Some guesswork is needed thus.
- a Nespresso capsule in the room seemed to be used already
- the fitness is open at times in the afternoon. This is nowhere indicated and is not useful. I'd expect it to be early morning.
- the Wifi does not work. Also this was brought up in other comments. So no improvements were made on customer feedbacks.

Overall: I would not book if I have alternatives.

1 İbrahim Etem Saklakoglu - a month ago

Such a terrible hotel. We stayed for 4 night, nobody come to clean the room. Water can not dranaige from the shower. So we could not have a proper shower.. All of the area in bathroom is wet...There is a fridge but not working...At the and, Now at 03.00 AM, all off the alarms are ringing. Nobody gives information. Such a terrible night. No body can sleep, all the customers are out. Fire mens and police are here..Do not come to this hotel.

1 Cha_r__ - a month ago

Staffs who work at the bar look at customers and people on the streets up and down, especially young women, pointing at them, giggle among themselves, and borderline catcalling. Disgustingly uncomfortable.

1 Lumaine D'Souza-Grant - 6 months ago

This rating is only due to the receptionist. He was rude when checking us in even though my mother in law was talking to him in German. Fine put it down to a bad day. I then went to ask about the spa. And he rattled off something in German. I politely say I’m sorry I don’t understand you I’m a tourist and don’t speak German. He asked what language I speak and I said English. He then started yelling out months in French saying see I speak English. This was then followed by an onslaught of swear words starting off with “merde”. Everyone knows what that means. Being rude is one thing swearing at your guests is a whole other level. I also see that there are plenty of comments about the receptionist. If this hotel wants a better rating get staff that don’t swear at guests.

1 Señor Jakub - 10 months ago

I strongly advise against booking a room at this hotel. I went for a short weekend trip with 4 people. We booked 2 rooms through Booking. Upon arrival, it turned out that there was an error in the system and the reservation was only for 2 people. The first instinct of the lady at the reception was to ask for an surcharge of 120 euros for 2 people. She immediately pointed out the fault on our side and categorically denied any error on the part of the hotel. We lost 2 hours of our trip to solve the problem. Fortunately, Booking refunded us the entire amount, which proves that we were right. Of course, we looked for another hotel.
As the lady at the front desk herself pointed out, this happens quite often.

1 Slavic Cazacu - 6 months ago

The worst possible staff of all my business trips. You book the room and you can't even bring friends with you, it violates your privacy by controlling the rooms. The staff is very bad and aggressive. Avoid this hotel.

P.S - It’s not 4 star ! Maximum 3 star !!