Luxoise Furnished Apartments Berlin

5 james smyth - 5 months ago

The apartment was exactly as advertised and more; thoroughly clean and a lot of attention to detail! Furthermore the communication up to, during and after the stay was exceptional - highly recommend booking a stay here as prime location, great staff and the process was super smooth. Will 100% be back - thanks Linda, Sandra and team :)

5 Harvey Simon - 11 months ago

We just ended our 10 day stay at The Luxoise Apartment in Berlin and LOVED it. The apartment was very well equipped u0026 clean. Also well located in East Berlin. But most incredible was the staff that is available to help in countless ways, and with big smiles. They arranged our Covid test for us u0026 came up with printed documents we requested. Don't bother with any of the other apartments in this area!!!

2 Paulina Czuujko - a year ago

The most inconvenient booking procedure I have ever experienced in my life! I booked a beautiful apartment for me and my family on booking.com. The booking was non refundable, which was ok for me at that point of time, big mistake. After the booking was confirmed the property started to call me asking me for legal registration confirmations of all guests, an ID was not enough. As a reason for that they mentioned they were afraid of bachelor parties as they’ve made bad experience in the past. So after accusing me of planning a party for no reason they wouldn't let me stay at the apartment that I had already paid unless I send them the extra documents they were asking for. I was not able to provide the legal documents for all guests including an 8 years old child. (We are talking about registration confirmation from the citizen office.) After five calls back and forward they started to cover their story up with COVID19 policies which apparently was written in small letters on booking.com. It turned out even booking.com customer service didn’t know about it…
After a lot of discussions with the booking assistant, I was suggested to simply request a cancellation via booking.com, (which was non refundable). So in the end I had the choice to either provide the documents or if I couldn’t do so to cancel the booking paying the cancellation fee or simply the nightly rate of 139€. After mentioning my lawyer I finally got the entering code by only sending the ID’s. It cost me one whole day and a US call to booking.com . I stayed in the place with my family for one night and regretted to ever have booked it.

I have never experienced a service like this. Don’t do that to yourself. There are many places in Berlin, which are nicer and customer friendly.

5 Sebastian - 3 years ago

Amazing stay. We stayed in the top floor, with elevator and great view. The staff was always helpful, and fixed small issues we had. The apartments are very well equipped and modern, with everything needed for a short stay (even coffee capsules!). Recommended for families with small kids.

1 Helene Causse - 7 months ago

do not book this place. I booked an apartment on Booking.com, not only they charged me immediately but refused to refund when i got COVID and was unable to travel .They simply stopped responding to email.

5 Mehak Sajjad - 4 years ago

This is truly one of the best places to live in Berlin. It is affordable and I can’t even explain to you how amazing the apartments are. They are big, clean, Modern and in an amazing location. The staff is friendly and always available. Worth the high ratings it has.

5 Kristina Bergman - 4 years ago

Great apartment with fantastic service from the landlord. I have never experienced a better place to stay in Berlin!!