Hotel Prens Berlin

4 Ashley - a month ago

It was a good stay, the rooms were fine and offered a Juliet balcony. Staff was friendly… location is good if you want to be in a very walkable area… never felt unsafe. Bathrooms offer an interesting shower system (big bathtub with awkward shower head) nonetheless a shower! Great price though for a bed to sleep on while you explore.

4 Diderot DeBritto - 6 months ago

The entrance is kind of hidden among the stores and restaurants nearby, and it's a good surprise.
Spacious rooms - at least mine - and although in front of the street, not noisy as I could expect. Mattress and pillows too soft for my preference.

3 Jeanne Yang - 3 months ago

We booked this hotel for 5 nights through Expedia. One of the reasons we booked this hotel was because it says on Expedia that the hotel offers "free offsite parking; reservations required," while a private parking spot would be €12.50 per day. Later we were told by the hotel that they don't have any free offsite parking that requires a reservation. All they have is private parking space that costs €14.

The day we arrived at the hotel, the small entrance of the hotel was closed and we were blocked outside for 5 minutes before someone answered the door. Inside the room, there were two 1L bottles of mineral water on the desk counter. Having checked everywhere for a price sign and found nothing, we deemed the water as the welcome free refreshment offered by the hotel (just like in many other hotels). After we checked out, we received a message from the hotel saying that we owe €5.80 for the water.

The hotel is located in a vibrant Turkish neighborhood. It is within 10 minutes walk to the nearest U-Bahn station. There are many supermarkets nearby, and there are traditional markets three times a week. The room we had faces the street, noisy. The room is clean but many things in the bathroom are worn out. I like that there is a small fridge in the room, even though it is full with drinks for sale. It is also nice to have a safe in the closet, in which there aren't any hangers.

The buffet breakfast is fairly good, which provides the basic choices. The dining area is quite small. There is an open area to dine, but people and staff smoke there.

Considering the staff were quite friendly, I was going to give the hotel 4 stars before I received a surprising bill for the mineral water.

3 Carl Miller - a month ago

Eh good for price no frills clean but toilet seat was broken. Stayed one night

2 Jesper - a year ago

My mother stayed here for 3 nights. She asked for a quiet room but got a room towards the street which is very noisy. She ordered breakfast but when checking in the receptionist said it was cancelled due to corona. Maybe that would have been nice to know before. Furthermore the room was very small and had no fridge. Toilet seat was loose. The room wasn’t super clean.

On a positive note: close to public transpiration and bed was comfortable.

2 Anja Winzer - 10 months ago

Update to the comment of Hotel Prens on 05.12.21:
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No personal communication never to fix the misunderstanding although all the receptionists promised me it will happen, but a comment to this review. That's self-explaining. Nothing to add.
Now the people are informed how it works with this hotel. That's fair, so they can consider it for their own decisions on how to deal with Hotel Prens. That's the idea of these reviews.

REVIEW:
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Be aware of your money!! Book only via booking.com or comparable services!! They don not care for the deals you both agreed on the receiption. They are only friendly as long as they as they are seeking for your money. After payment they do not care for you. So it was more expensive then calculated. No refund, no dialog. No answer to emails. That's rude.

Service:
Reception: from early to late, that's fine. They give you information but for any issues of money the always hide behind the boss phantom, who never get in contact.
Hotline: was always with a waiting line, so I never could phone them.
Email: no answer

Rooms: are clean and functional, TV, shower, maybe a bit tiny for two. Simple category. Rest of the hotel they want to give a kind of cosy atmosphere by intereur and that's somehow nice.

Breakfast: is situated in the receiption room, so consider this. Buffet looked like standard. Did not try because not booked.

Location: Inner City of Berlin, lot of restaurants around, lot of nighlife, close to the touristic city. U-Bahn-Station is near by, about 10 minutes to Alexanderplatz.

So good luck and enjoy Berlin.

I checked in to checkout if we can can recommend it to our guests.

4 Conor Mcguirk - 5 years ago

We fortunately managed to book ourselves into this hotel at like midnight because our flight home was cancelled. The beds were comfortable, the 4 person room we stayed in was spacious enough, and the shower was pretty good. We were only stopping there for the night before flying home so it worked well enough for us, everything seemed kinda basic though so I don't know if id have been happy there for the duration of the whole trip.