Hotel Castell

1 Jolie Xie - a month ago

The worst hotel you can find at such a high price in 2022. Good location, but the rooms, interior material and service, make you feel living in a terrible thrift store. Everything is old, used, thin old carpet flooring, the furniture looks like something you can find for free in the alley. No coffee machine, no AC, no heater, Note, they will charge you additional city tax and $50 for damage deposit.

5 JB Yates - 2 months ago

Loved staying here but fair warning no air conditioning , but I don't think anywhere in Germany has air conditioning or so I'm told , they do have a fan in room , nice people , very very old building, I loved it .

4 TOMAS BUENO - 6 months ago

Nice hotel with good comunication with the historical center. Clean rooms with a new aspect in a quiet place near the luxury shoping area in Charlottenburg . The breakfast is okey but nothing amazing.

1 vichu A - 3 years ago

Avoid, Very basic guest house located in a very very old building, share with some offices, I wouldn't call it hotel, no tea or coffee facilities, can't open the window, very hot. Bad air circulation for asthmatic. Broken table lamp, unplugged, we had to move the bed to plug in, we had to complain to the reception to fix the lamp, so much for '' Germany standard''. Soundproof of the room was very bad with noisy neighbours, who walking like an elephant, talking loud, no respect for others at all during late night. No soap in the bathroom, can't wash my daughter' s clothes, avoid this '' hotel'' if travelling with children.
The pillows are very soft, flat and square, non supportive to your neck, caused sore muscles easily. Noisy duvets, every time you turn, it made horrible plastic noise. For £100 a night with this standard, don't waste your money, I am regreted that I cancelled the apartments with higher prices for this guest house. Bad experience, ruined my holiday.

1 Minami Y - 3 years ago

Same as the other hotels in Germany, they overcharged during messe period. The staff was not fuluent in English. When I checked-in, it took 15min to process the payment as there was a problem in the machine.
The room was less than basic. The towel is very thing. The room was not warm enough so I had to use the extra blanket but it was very old.
I didn't even want to have breakfast there as I could estimate its quality. There are some nice cafes in 5min distance opening from 8am.

2 Eva Svobodová - 4 years ago

The rooms were ok, clean bathroom, however our overall experience was bad. The staff at the reception don't speak English very well and weren't professional. We were here in February and the room and the whole hotel were very cold. It's an old place and could use a renovation, the windows let in a lot of cold. We purchased breakfasts and were very disappointed. The bufet is very simple and on our first arrival (1h before the end of breakfast time) there was almost no food left. Guests who came after us didn't even have any bread, they had to wait 10 mins for the waitress to bring it. She said it was because too many people came at the same time, but the dining room wasn't even full. She was extremely slow and when guests started to complain, she was very rude and even said rude things straight to their faces. She didn't apologize to anyone. I can't believe such an unprofessional, incapable person can keep this job.

1 Elliott Welburn - 3 years ago

DO NOT STAY HERE. BED BUGS!

If I could leave ZERO stars I would! u003cbr/u003eWe checked in on a Sunday afternoon/evening and they put us into a room that was literally IN the lobby. They they started racking on fees for Berlin City Tax, room key deposit, remote control deposit. u003cbr/u003eWe were told there were no other rooms available, even though the screen the woman at the front desk was looking at had plenty of green on it. u003cbr/u003eThe next day, while walking around bites started to appear all over my girlfriend which only got worse as the day wore on. u003cbr/u003eThe following morning, I woke up and killed three small bugs crawling in the sheets! Each one was filled with blood. We packed up and told the woman at the desk who told us they were mosquito bites. We showed her the bugs in the sheets and she just shrugged at us, then had the audacity to ask “are you checking out?”u003cbr/u003eOf your disgusting, flea bag, bed bug infested motel?! Yes. As soon as humanly possible!u003cbr/u003eA day later and we are covered in red bites.u003cbr/u003eAdditionally, the room was dirty, the bathroom did not appear to have been cleaned before we checked in, and did I mention the door was literally IN the lobby?!?u003cbr/u003eDon’t be fooled by the pictures online. There were no red towels folded neatly on our bed. Just some dingy white towels that probably haven’t been cleaned since the Potsdam Conference!