Hotel Berlin Berlin

4 John Celestus - a month ago

The hotel was beautiful and so was my room. The only two issues were that the pillows were too big and far too soft, to the point that you'd just sink into the mattress, and the a/c was not really cooling the room sufficiently although I did have it on the lowest setting. I would absolutely stay there again though!!

1 Riku Mäenpää - 3 months ago

Really bad. Not recommended to anyone.

After we checked-in our room was missing bed sheets and towels. No problem, but after I went to lobby to ask to get them I got laughed at my face. End of the day we waited 4 hours for those sheets and towels. It was already 12:15am. I were tired and wanted to go to sleep after checking in, but that was impossible in this hotel. We had to go 3 times to ask for them and call 2 times to the lobby because staff forgot (and it wasn't busy time either).

Rooms looks visually good and are like in the images, but it practically doesn't have anything you would expect from 4,5 star hotel, or Junior suite we booked.
- No working air conditioner, room temperature is really high during summer
- Bathroom smells really bad and seems dirty
- Fridge is old, empty and barely working
- Cups, levels etc were dirty

On top of that staff is really rude. Hotel is a construction site from inside and there is no working common places like a bar, restaurant etc.

No one is helping you or taking you seriously as a guest. 1 starts out of 5, but recommend to everyone stay away from this hotel.

5 Chris White - 4 weeks ago

I struggled a little bit between 4 and 5 stars. But overall I had a great experience.
The complaints in the other reviews are true somewhat.
If you are used to lots of AC it might be a bit uncomfortable, but I stayed during a heatwave and found it fine.
The cleanliness of the room was good.
The only real criticism that I found valid was the wifi. Perfect signal at the entrance but 3-4 steps in and it drops to almost nothing.
The rooms seems quite well insulated from each other as I get no noise from anything so I suspect that leads to the problem.

But overall it was a good experience. Staff was approachable and easy to work with in my experience as well.

Its a quick walk to the subway as well so you can get everywhere quite easily.

I would definitely stay again.

5 Andrei Oprea - 3 months ago

The room was very nice, very quiet, and the mattress was very good. Had some really good night sleeps. The hotel is huge so the breakfast lounge is gonna be really crowded, but the food is good and so is the service. We asked for a lunch box as we left very early in the morning, and it definetly did not disappoint. The check-in was a bit difficult as the tablets lagged a lot, but was manageable. On an on a very good experience.

5 Aybüke Uzsoylu - a month ago

???? I interacted with receptionists, barman and cleaning people. Everyone is kind and they are excellent hosts.
???? The room was big enough. It was clean, bed and pillows were comfortable. We enjoyed the tea after a long day and coffee in the morning after a comfortable sleep.
???? Location was great. Not too touristic. Clean surroundings and close to the zoo.
???? Hotel is clean, nicely decorated and big. Like the art at the reception!
???????? See you again Hotel Berlin, Berlin.

4 Lynn Carroll - 6 months ago

Here due to flight delay. Staff friendly and helpful. Hotel undergoing a lot of construction so no bar etc right now but our room was lovely.. Very happy to see they are accommodating some Ukrainian refugees fleeing the Russian invasion, the staff are going over and above to help them which was heartwarming to see.

4 Rhet Evans (Matosha) - 5 months ago

Really nice stay. Room, food and service was good. There was a big digital upgrade when we came in which had an automatic checkin and checkout (it didn’t work). We extended our stay by a few hours to wait for the train. Room service just came into the room although our sign was outside (guess it wasn’t recorded). But i would definitively stay there again once everything is sorted. But is right outside the door. Gym and sauna were well kept. Buffet breakfast was pretty good.