Holiday Inn Express Berlin - Alexanderplatz, an IHG Hotel

4 Ali K - 2 months ago

Was very pleased with this hotel! Room was modern, spacious, clean, everything worked, large tv with good connectivity, nice shower area. Sound proofing is incredibly good. Location is great, close to sights and city center but a bit far from stations. View from my room was excellent.

A few areas of improvement: breakfast was boring and not varied enough, outdoor breakfast seating is nice but unfortunately ruined by smokers, which I wish was not allowed. I also wish there was better hygiene around the breakfast buffet. Pillows were too big so had to sleep without one. I would rather have a fridge than a safe in the room. There is sometimes a smell of sewers/moist when you enter the hotel.

5 Kristin Roditi - 5 months ago

The room was small,but very nice and clean. It has everything you need. The location perfect. You can walk to all the sights that's important to see. Breakfast also was very good,plenty to choose from!!! I do recommend.

3 cfb services - 4 months ago

Location - Excellent.
Staff - Excellent.
Room - Generally Good

The two lost stars where for, room AC was not working. When mentioned to hotel staff (X2) only suggestion was to open the window fully which meant more outside noise, therefore my sleep was effected. Also the hotel bar was closed, therefore the hotel did not keep any ice available for guests. Most HIE's I have stayed at have a standalone Ice machine available.

5 Marcus Vinicius Martellozzo - 5 months ago

Fantastic staff, special mention to Felix, what a lovely person! We managed ti get our room when we arrive, 2 hour before of our check-in (super luck).
Breakfast is not the best, just a few options.
Room a bit small, but OK.
Area is good, well located a doostep to a Subway station.
In general, we are enjoying our stay.

0 PASREA - 5 months ago

The staff are friendly and responsive. The problem stems from a couple issues that came up when I checked in. I was originally placed on the 7th floor (highest, supposedly best location, and as per request, a quiet room). The problem is that the back side has essentially zero mobile signal. I was told that this is due to the embassy that is located right behind the hotel (and presumably some signal-blocking? or some such thing?). So I switched to the opposite side of the building, facing the street. There, I found a new room which is essentially an attic. The problem here is that the window is not a real one, but a reclining one which does not close firmly (there is a metallic stick to operate it...). So it left a crack open which let in both a lot of noise and clod wind. very surprising. They were kind enough to switch me again, though at this point there was only one room facing on the street (i.e. with a mobile signal) and a real window on the 2nd floor. I wold strongly recommend that the hotel change the windows on the 7th floor (street side) and also do something about the mobile signal on the back.
[For completeness: the two rooms on the 7th floor were 725 and 728].

5 Mariana Ferraz - 5 months ago

Always good and a safe choice. Rooms and bathroom with a good side, very clean and good breakfast. The reception is 24hrs and they are very polite. One of the girls speaks several languages including Portuguese which made the communication easier and friendly

4 Gabriele Anderson - 3 months ago

Exceptional service from the reception desk to the breakfast staff; everyone was very friendly, professional and hard working.

I traveled with my two daughters ( 3 carry on suitcases and 3 book bags). The room was large but did not provide any storage and only one area to place a suitcase.

The pull-out sofa was uncomfortable to say the least and I was barely able to sleep after our long days of sightseeing. The bed was lopsided and painful to sleep in. The only chair in the room was stained.