Grand Hyatt Berlin

5 Róisín S - 6 months ago

Could not recommend this hotel enough. We stayed here in October 2021 and by far the nicest, safest and most welcoming hotel myself and my partner have ever stayed in.
The decor is luxurious, and very obviously a five star atmosphere. The staff were extremely welcoming and helpful. The pool was wonderful, great atmosphere there. The breakfast was fantastic, could not have been any better there were plenty of options to suit all dietary needs.

The area was central and close to everything, and it felt very safe. There are lots of places to eat nearby too. Highly recommend this hotel, we could not fault it in any way as it was so enjoyable from start to finish.

5 Mick E - a month ago

Excellent quality hotel situated at Potsdam Plaza, a good central location. Good size rooms, good size beds. Air con is quiet and works well. Staff efficient and welcoming. Good choice at breakfast, all edible and nutritious. Swim pool situated on roof (indoors), was a little cold but bearable if you keep swimming. Worth a revisit.

5 Trevor - a month ago

Phenomenal experience as a Globalist member. After the first night, we were upgraded to a King Deluxe room. The switch was worth it--the bathroom was gigantic and everything was so nice. The club access was huge. Breakfast each morning at the in-hotel restaurant was delicious and they also offer drinks and snacks from 5-9. You could easily stay here without paying a dime on food (not that you'd want to, given how much fun Berlin is to explore). The hotel is an absolute steal for a category 4 free night award. I'd go back in a heartbeat.

4 Soph Meldrum - 2 months ago

Great location and lovely hotel.
The staff are lovely and very helpful. Most can speak very good English as well. The breakfast buffet is great with lots of choices and nice outdoor seating. The rooms are great and showers very nice. Only thing is the AC is very weak and room was warm.

5 Niklas Brostroem (Nick's Table) - 3 months ago

The hotel has a great location, and the potential to be a great hotel. However the reception and club staff we meet during our stay are not consistent in how they represent the brand in their customer interactions. It felt like a struggle every day to actually just get the services that were included without having to constantly prove that we had it included. It started off with our booking being wrong when we arrived at the hotel, we had a booking with club access included but ended up having to pay extra for the access, if that would have been the end of it everything would have been kind of okay anyway, but no.... When we tried to actually use our access we were denied and informed we did not have access, and had to go back to the front desk to get it fixed again. It felt like we were constantly questioned and had to prove that we actually had access to the services instead of the smooth and nice experience we were looking for. So in the end we did avoid using the hotel services just because of that and used other providers services instead! We didn't even use the hotel spa as planned just because the whole experience of the hotel made us just feel bad!
The restaurant and bar on the other hand delivered the level of service and quality one would expect.
The room was good but missing a fullbody mirror in the dressing area, but i did enjoy the whole dressing area / walk in closet.

5 Kseniia Golovanova - 3 months ago

An epic hotel in a nice central location. Clean and spacious rooms with a relaxing ambience. I appreciated the Balmain body care products in the bathroom, the crispy bedsheets, tasty breakfast and top-level service.

5 Keith Stewart - 2 months ago

Absolutely fantastic hotel! I am a Globalist so it goes without saying I have stayed in many Hyatt properties but Grand Hyatt Berlin is the best. Great location, impeccably clean rooms, and great customer service. Our junior suite was very spacious and the attention to detail simply superb ( nightine choclate treats on the night stand). Sometime Hyatt properties can be hit or miss but Hyatt Grand Berlin reminds me why I am a loyalist to the brand.