CHANEL

1 Junzies Lee - 5 months ago

Had very good service by Ms Thao on Saturday. She was very knowledgeable in the different bag styles and showed different ways of wearing the bag. Had a very personalised and helpful service. Ms Thao gets 5 stars from me.
Didn't like the wait to get into the store, and definitely agree with other comments who said that store staff would look at you funny if you're not draped in branded goods.

I am however very not pleased with the tax refund process. PLANETPAYMENT tax refund sucks. I cannot get my tax refund because customs inefficiency and planetpayment inefficiency
1. The tax refund envelope didn't have the right information printed. The instructions say that I can go to Exchange AG in the city location for tax refund. I went to Exchange AG and staff told me they haven't done tax refund because of covid for 2 years now ????????????
2. BER Airport customs are not helpful and not intuitive. The customs is in a very hidden location before departure (upstairs and towards the left far most corner). And you need to bring your purchase to show to the customs to show that you are bringing it out of the country?? But this is still not through security checks yet. How do you know that the item went through security checks with me??? it doesn't even make sense
SO MAKE SURE TO GO TO CUSTOMS BEFORE CHECKING IN YOUR LUGGAGE
3. Travelex is after security check at the "marketplace" area, under the stairs. Not very visible. So be sure to find it

5 Minami Aobaab - a year ago

I tried to find a Chanel white sneaker in Copenhagen and Frankfurt, they didn’t have them but I found it here in my perfect size . And I tried my luck asking for a classic black caviar bag because sometimes they save if for their own customers, and he got it there ???? he shows me every size, every color,every different hardware, that I asked. He brought down every bag that I point and show me. He is a every excellent SA, I’m so sorry i didn’t ask for his name(Mr.Q….)

1 Portia Kuo - 5 months ago

Very unpleasant experience. Was asked to wait outside while the store has less than 2 customers, then asked to come inside and sit and not to walk around by the security guard. After 30 minutes of waiting for an FA to greet us, turns out their stock is very small. The FA was also very quick to tell us there is nothing that we want here and made us feel like we shouldn’t take our time to browse around.

1 h choi - 2 months ago

Totally depends on which sales adviser you meet. I‘ve been there several times and they have some really good, helpful and friendly staffs. But last time, with this old woman seller, I was very surprised how unfriendly and cold she was. She just said NO to my question and didn‘t put any effort to help me.

1 Soul 030 - a month ago

The service was crazily bad AND DON'T VISIT THIS CHANEL AS YOU HAVE CHOICE! Another Chanel in Berlin is excellent!!

I waited for 45 mintues to enter this shop. However, they eventually told me I can't get in as they were closing! It was totally ridiculous. I saw shops like Prada and LV were still allowing customers in as they perfectly knew it was extremely disppointing if the customer can't get in after 45 minutes waiting time!

Anyway, glad they didnt have me as I don't want them earn any sales commission from me too :D one advice, DON'T VISIT THIS CHANEL unless you want to try the worst service on earth..

1 Michelle CHIU - a month ago

Worst Chanel I’ve ever been.
The staff Nicole? (I don’t remember her name quite clearly) has treated her customers so badly, replying to every question with her “own” attitude???? and kept saying no.
I hope Chanel does train their staff in Berlin after I’ve seen all the comments here on Google.

5 Joy Seares - 5 years ago

I walked in with my jeans and t-shirt, and sandals, but the staffs were so friendly. It's the most impressive experience in Chanel store. I was served by Anne ( her name is actually longer but I can't remember). She is half Indonesian and half German. Excellent:). Furthermore, you can claim vat refund straight away. The office is just across the road. So you can do more shopping after the vat refund, but make sure you can the custom stamps and put the vat refund form at the counter at the airport when you fly out. Otherwise, they will deduct the money from your credit card. Importantly, you need a credit card with you in order to get vat refund. If you don't have credit card I presume that you have to claim the refund at the airport. Enjoy shopping:)