5 Mayela Gomez - a month ago
Please save your money! It is not worthy. I bought the all inclusive card, however they took the day of the purchase as the first day of use. Which means that I could not use a card that I bought in advance when planning my trip, I never could use it over there. At the tourist office, the staff did not mention about the card being "expired" when I first went, the person just said that I would not be able to go to specific museums without booking in advance and when I asked which museums instead of answering he was asking me "what museums do you want to go?" which is ridiculous because they have a looong list of museums, plus it was my first time in Berlin. He just needed to point to the places I needed to book in advance and he needed my prompt to do something as basic and obvious as that. Then, he said that I could not use the bus for the city tour today without saying when I could and the schedules. When I asked he just said you have to come tomorrow. It was really bad attention. When I went the next day the woman could not solve the issue with the date. This did not happen with the other passes I bought in other countries (Italy, France and Budapest) which tickets would be valid once you start using the card or pass. So, the lady told me this is a mistake that has not been solve by the company she made a phone call and tried to help but at the end she did not solve the situation and blamed as "they have not fixed this" and asked me to explain the situation when visiting the museums. I still was charged to a museum I went. Additionally, the staff seems overwhelmed so they are not really welcoming and helpful which should be the basic for an office offering touristic services. So, I gave to them 130 euros for nothing in exchange. A scam basically. Please save the headache, a lot of museums are free and other important museums are not expensive at all. You'll spend from 2 to 3 hours in each museum or attraction so if you're there only for 2 to 4 days, believe me you barely have time to use the card even if you buy it over there and are able to use it. It is just not worthy. You won't use what you will pay for. Its better just to buy your tickets online with each museum and buy the public transportation tickets over there. Additionally when I wrote to the contact information they provide, they replied 15 days later when of course I was back in town, the answer was about where to use the card as if I live there and can go any time and saying the can't not refund. (the 5 stars I gave are for people to be able to quickly read this) is not a 5 stars service at all.
