1 Elena Gorbenko - 4 months ago
Terrible experience, no respect, just rudeness, racism and national intolerance. We had an appointment, which I organized for my mother who had an eye operation planned in Ukraine, which she could not have because of the war, so when she came to Berlin and got her insurance, I booked an appointment via Doctolib. The staff is unacceptably rude, the woman at the reception slammed the door right before our eyes rudely refusing a visit without any reason, the trigger of this rudeness was that we said my mother was from Ukraine, the woman turned evil, refused to hear anything, interrupted me rudely and refused to give a paper with the rejection statement!!! What is worse, the next morning my mother received a notification from Doctolib that she did not come to the appointment at all, which is a blatant lie!!! Totally nacceptable, not recommended to anyone, such doctors have to go bankrupt, not make money!!!
