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Dessi Kapitanova -
3 months ago
I highly recommend not wasting your money at this establishment .
We had a really unpleasant experience and lack of customer service. Despite the fact that we made a reservation ahead of time for party of 7, the “manager” (the only one somewhat speaking English from the staff) was extremely rude and showed no appreciation for our business. Part of our order was chicken, however, they brought all pork portions and just dropped them on the table with no explanation or apology. When we tried to fix the issue, assuming it was misunderstanding, he just yelled ,”No chicken”. Again, no apology or any attempt to make things better.
The pork skewers were dry and hard to chew, with no taste. The biftek was crumbly and smelly. Portions are unreasonably big and overpriced.
When we asked for the bill, the so-called- manager, said “No card, cash, cash only!”. Considering the large amount of the bill, (close to 300€), we were shocked by the lack of payment options. I find it very strange and suspicious that the business is accepting cash payments only, however, it is unacceptable to cause inconvenience to the paying customer.
Again, this dining experience was one of the worst and clearly didn’t worth the money charged. Even more, it ruined our family’s special occasion celebration.
Do not go to Asteria Köpenick!