Schalow & Kroh GmbH

1 Murat Ezgu - 3 years ago

I have bought 1 bike from this company via Ebay. It has not been delivered about 1 month. They told me DHL lost the package and they said they will send new one. After 1 week DHL brought 2 box ( 2 bike ) . Many many times i tried to communicate with them to send someone and pick up second bike they always told me that i should give them a day which i should be all day at home. I said it is not possible , daytime i m working , i told them i will be at home after 17:00 all week. They didn’t want to understand my situation and they send me invoice for second bike. It was their fault for sending 2 bike, i tried to help but somehow they send me second invoice . This is Unbelievable. I m going to contact with Ebay and report how they don’t care Customer Satisfaction. Just Beware.

5 H. Tariq - 6 years ago

Have bought this bike. Was delivered fast in a secure protective packing.
Need a bit adjustment according to your body type. its good if you know a bit otherwise YouTube is full of them. My rear wheel was bit wobbling. Call to company and they sent me New rear wheel. install it and was working super. It is really a Art and engerring to have such a Rock Solid bike in a very affordable rang. I am driving it for a month and working awesome.
+ Good material
+Customer Service
+ Look and comfort
- Need a bit technical understanding.

5 María del Mar Castaño Nogueras - 2 years ago

I bought an excellent Ks cycling folding bike, the quality-price is great and the riding is very smooth and enjoyable ! The customer service was wonderful and helpful.

1 Andrea Albertazzi - 7 years ago

Very cheap bikes. But quality correspond to the price so very low-quality bikes.
I would not buy it again and would not recommend it.

1 Luise Naumann - 4 months ago

(Translated by Google) The purest catastrophe. We waited 3 weeks for our cargo bike and then it arrived here with a defective motor. According to the checklist that came with the bike, this was of course not checked beforehand and no test ride was taken. Both ticks were missing from the list.
We should now deal with the manufacturer how to proceed.
Have canceled the purchase now!

(Original)
Die reinste Katastrophe. Wir haben 3 Wochen auf unser Lastenrad gewartet und dann kommt es mit defektem Motor hier an. Laut Checkliste die dem Fahrrad beilag wurde dies vorher natürlich auch nicht kontrolliert und auch keine Probefahrt gemacht. Beide Haken fehlten auf der Liste.
Wir sollten uns jetzt mit den Hersteller auseinandersetzen wie es weiter geht.
Haben den Kauf jetzt widerrufen!

5 sophie frankemölle - 3 months ago

(Translated by Google) Very happy with my bike. Good value for money. Anyone who orders a bike online should be aware that you "only" have one contact person via phone/mail and not necessarily on site - can't quite understand the negative comments on this. I have had very good experiences with customer service. Always helpful, friendly and very hard working :)

(Original)
Sehr zufrieden mit meinem Bike. Gutes Preis-Leistungs-Verhältnis. Jeder der sich im Internet ein Rad bestellt, sollte sich bewusst sein, dass man "nur" einen Ansprechpartner via Telefon/Mail hat und nicht zwingend vor Ort - kann die negativen Kommentare, was das angeht nicht ganz nachvollziehen. Ich habe sehr gute Erfahrungen mit dem Kundenservice gemacht. Immer hilfsbereit, freundlich und sehr bemüht :)

1 susi schulz - 2 months ago

(Translated by Google) Ordered two bicycles more than a year ago, after less than 50 km both are completely broken and no longer ridable.
Very cheaply made.

We reported the damage immediately and were promised that the bikes would be picked up quickly. After a total of 11 months, this company is trying to pick up the bikes for the second time, both of which have failed because the employees cannot or do not want to read their emails properly. We've had these bulky things in our apartment for over 11 months now and we have to take them away ourselves. Because this company is not capable of it. THANK YOU VERY MUCH. And 2 vacation days were lost because a pickup was scheduled twice, BUT to the wrong address. ????

Oh yes, and to top it all off, insolvency proceedings were even opened against us, because of course we didn't pay for the bikes because a return was registered and also confirmed.

So HANDS OFF!!! A pure disaster. It's just annoying.

(Original)
Zwei Fahrräder vor über einen Jahr bestellt, nach nichtmal 50 km sind beide völligst kaputt und nicht mehr fahrbar.
Sehr billig verarbeitet.

Wir haben den Schaden umgehend gemeldet, uns wurde eine schnelle Abholung der Räder versprochen. Nach nun ganzen 11 Monaten versucht diese Firma zum zweiten Mal die Räder abzuholen, beide mal gescheitert, da die Mitarbeiter ihre Mails nicht richtig lesen können oder wollen. Nun haben wir diese sperrigen Dinger seit über 11 Monaten bei uns in der Wohnung stehen und wir müssen sie jetzt selber weg bringen. Da diese Firma nicht dazu fähig ist. DANKESCHÖN. Und 2 Urlaubstage sind drauf gegangen weil zwei mal eine Abholung angesetzt wurden, ABER an die Falsche Adresse. ????

Achja und zur Krönung wurde sogar ein Insolvenzverfahren gegen uns eröffnet , da wir die Räder natürlich nicht bezahlt haben, da eine Retoure angemeldet war und auch bestätigt.

Also FINGER WEG!!! Eine reine Katastrophe. Es ist nur noch nervig.