2
Andrea Mereu -
6 months ago
Poor quality of coffee and unfriendly staff.
Update after owner's reply:
I would add very arrogant and unprofessional staff after reading their reply:
"Thank you for the feedback. We invite you to send us an email to elaborate what created your bad customer experience. Based on your general remarks we cannot really improve, as we love our coffee and think of our team as very friendly (see other comments). So something clearly went wrong in your case, which seems to happen to you quite often looking at your other comments on Google"
-It's great that "you love your coffe and think of your team as being great". You might wanna learn more though about self criticism and being open to customer's criticism as well...that's the whole point on being on Google reviews. Isn't it?
-Out of the 12 reviews I made on Google maps, 50% of those are with 4 or 5 stars. Obviously in my life I've been to more than 12 places/restaurants/Cafes.
The experience at Cafe Da was particularly bad, so I thought I might leave a comment in the hope that other customers will as well avoid the place, as I'll obviously do from now on.
-Here are some more details: coffea was not good; the milk (foam) with it, was way too warm and reminded me of a "shaving foam" in the texture rather then a well made and creamy milk foam, as it should be; staff was speaking loudly and at moments "screaming" as if at home. I thought that's not professional; there was a misunderstanding with the order and no sincere apologies; prices are high and there is no wifi.
There are better places in Stuttgart, in my opinion, where you get altogether better coffea/service for just as much or less money even.
-looking up my reviews instead of doing a "self analysis" of what you're doing with your business and not imagining what you might wanna change or improve just confirms the rudeness and unprofessionalism I've experienced when I was there. You don't even apologize in your reply here: another confirmation to me of the way you operate.