1
Darius Gatelis -
3 weeks ago
Despite all booking websites stating that this is a pet friendly hotel, on arrival we were told that dogs are not allowed. Apparently this is their policy, which is not easy to find on their website. I understand that and false information can be put on booking websites by someone's mistake. What I do not understand is how it is acceptable for the reception staff to be so rude and unpleasant about that. How the clients should feel when after long journey and hoping to have a rest, just to be told off, without any sympathy or understanding. I have to say that their manager was much more understanding, helpful and polite. Until the front desk staff will get the grip on the simple manners, I suggest you should avoid them.