1 Iryna Shumeiko - 2 weeks ago
Never stay in this hotel!!!!
This is one of the horrible hotel and night I ever spent!
Reasons are:
1) Instead of sleeping in the already paid room, after midnight I couldn’t open a door! the code for the room door I got with email letter didn’t work. I’ all try to open it in 10 different ways during night! Or it’s needed some special Garry Potter magic to do it!
2) With Wi-Fis and password was also complicate but got internet. (in addition unluckily, my sim card didn’t work too)
As a result I spent half night with a baggage in hands and tears in my eyes trying to find other hotels. Almost all hotels was busy or price above 150€ (was too expensive for 3-4 hours to sleep…) Then I came back to Continental , tried several times with code sore ( I have experience with code locks) and didn’t get result. I slept nearby my room in the hallway!
3) As a rule of this hotel, reception manager warks untill 11 pm…It rule, but in my opinion, its a big minus.
4) I wrote an email to Continental hotel at night and during the this day I didn’t receive an answer! Then this evening I call to hotel, there the mister told me that he read my letter, told me that it was my fault because I couldn’t open a door and code was correct! I made video how I try to open but he asked send video evidence with email, dude!. I had physical and moral bad feelings that night. They even didn’t apologize and propose return the money. It’s not so about money, as more about relation and service! Very sad about this situation.