2 Sheila - 2 years ago
The products are, as always, of good quality and of great design. Using Rituals is always a treat and I love buying products at one of their many Dutch shops on a regular base.
I'm used to the professional and friendly staff I encounter in any Dutch shop. But here, the staff isn't even close to the professional level of the Dutch shops.
A staff member was taking her time to wash her own hands, then scrub them and then wash it again with a foam. I was standing next to her, trying to wash my hands. But she was taking all her space and I couldn't reach the tap. She didn't even make space for me, as a customer, to try something and to wash off my hands! Nor did she say anything to make sure she has seen me. Instead she really took her time. It was also quite busy in the shop, so it did amaze me she chose to do this instead of helping customers.
In the Netherlands this would never happen. Maybe because it's a Dutch brand? I'm not sure, but I was highly disappointed.