Volkswagen Zentrum München

1 beno sundar - 4 months ago

Was not customer friendly. Had to travel a total of 5hours to see an already sold car. Sent a mail on Wednesday to visit the car on Saturday and got the confirmation mail to visit the car. But no one informed that the car was already sold and I traveled to see nothing. Very poor customer communication.
Later had a talk with the customer Service Person, he keeps on saying the same thing that it's not his fault. When in person he said they can do a travel reimbursment but later on in phone he never accepted that . Lastly he said after speaking for 30 min it's my fault and completly not his fault. I had no time to discuss with him further and ended the call.

1 Goutham Shiny - 10 months ago

We got it through telephone call that they cannot offer test drive outside their premises. I don’t know how is it possible to buy a car without test driving. We were told that they have no 'rote kennzeichen' and they cannot offer to drive on the street. Surprising to hear this from a very reputed VW dealer.

5 Christos Papagiannidis - a year ago

If I could give more stars I would have done this.

I was looking for a car for almost 1.5 years but I was failing to find one until I went one day to this dealership. I found the most polite, helpful and supportive employees here. They have accepted that I don't yet speak German and they happily provide their services in English.

Mr B.Z drove me through every detail of the purchase and explained to me everything that I didn't know or understood, as it was the first car I bought in Germany. Supportive, honest and trustful is the key points that make me stop overthinking and finally buy, and you have the perfect balance of all of these!!!

Generally I don't do reviews in the internet, but you have earned it!

Thank you!!!

1 Laura Moran - 5 years ago

Worst service I have ever experienced. During a routine inspection they broke a part on my vehicle. And, although admitting the damage happened in their workshop, they refused to take any responsibility. Instead, they tried to charge me hundreds of euros to repair it. My husband has since repaired the issue by buying the new part for 40 euro, and using a youtube tutorial to install it. I have tried to make a formal complaint but did not receive any response.

1 Sebastian Schneider - 4 years ago

Doubtful. Required 3 slots to fix simple things (ordered wrong materials, said that some observed noise is not any issue - alert switched on 50 m from VW Zentrum ...). Cannot recommend. Low quality

3 Sergiy Belozorov - a year ago

Good service, but one can not do a test drive, which I find somewhat surprising.

5 Uğur Turan - a year ago

Special thanks to Mr. Huber for his great help and support in English. I strongly suggest this place if you want to have a car as an expat