mömax Möbelhaus München

5 Gayane H - 5 months ago

The staff is very friendly and does it's best to make the clients happy.
We especially noticed Mike Arndt's and his nice colleague's efforts (Albina) to meet our expectations which lead us to buying the whole kitchen, the living room and the bedroom from Moemax branch in Muenchen for our new apartment.

5 Shamala Zanwar - a year ago

The store has good variety at reasonable price. It is organized by long walking corridors. A good sales person is helpful in finding the right furniture. Pricing model is very clear unlike few other stores.

Mr. Florian Kuchlmaier helped us with bed, Mattress, Living room cabinets / Vitrine. He is patient, understanding and expert at his work. We visited 3 times before final order. Every time he greeted with a smile and guided us well. We got the best possible offer on quality stuff compared to Segmueller , Ikea etc. Thank you Mr. Kuchlmaier for your time and service. The store got 5 starts because of you!

5 Vanessa Taranto de Alcântara - 4 months ago

We really liked the store and the great service !

1 Merima Fazlic - a year ago

I ordered a table and chairs for dining room at the beginning of September. I received table on 22. of September and noticed that it is broken with 1m long crack from both sides. I wrote a complaint to customer service the same day and calls them ( they told me they accept I my written complaints) but 13 days later - no response.

1 Robin Brabants - a year ago

This shop has some nice furniture and a friendly lady helped us well on our first purchase. However, once we paid, the customer service became the worst I have ever experienced.

At the end of November, we ordered a sofa and a bed. The sofa was already on stock and the bed would be available for pick up in around 2 weeks, latest end of December they told us. Since I have a small car which is not suited to pick up everything, we decided to rent a van to pick up both products once the bed arrived. 10 December, we got a small letter simply stating that the sofa would only be arriving by the end of January. Since of course we were not informed what was going on, we went there in person a few days afterwards to ask about this. A very rude lady who refused to speak English or ask for someone who could speak English explained to us simply that due to the current Corona situation everything was delayed and that both pickup and delivery services of Momax were canceled until 10 January. She was making fun of us saying “do you see this mask? Do you realize what is going on?” We were of course not happy but found a second employee who told as that both pickup and delivery services are still working and assured the bed will be delivered before the end of December. We would get called by someone from the delivery service in max two days to make an appointment. No call came. So, today we called to costumer service and they said that pickup service was not working anymore, and that the delivery service was fully booked until somewhere in January. So now, we will still be sleeping on the ground for quite a while.

This is no way how to treat a costumer and lying/having no clue about their own company policies is definitely not ok.

P.S.: We know about the current corona regulations which clearly state on the bundesregierung website that: “Der Groß- und Einzelhandel bleibt weitestgehend geöffnet. Das gilt für Lebensmittelgeschäfte, Abhol- und Lieferdienste …”. I guess this means that pick-up and delivery services are not legally forbidden to operate, even though two employees claimed the opposite.

4 Spring Power - a year ago

They have a wild mix of high to low qualify furniture. The prices are appropriate. It feels like a mix of XXXLutz, Poco, IKEA. So it is a great option to save money if you are not decided yet. And in opposite to others they might have in stock what you found.

1 Patricia Rodriguez Diaz-Peñalver - 2 years ago

Almost 30 minutes waiting for someone to help us to buy a mattress and no one turned up. We go to the Kasse with the paper of the chosen Mattress so they process the selling directly there and after 10 minutes waiting again the guy simply gets away in front of us because “Sorry, I stop working at five to eight. Good luck next time!” Customer satisfaction?? What is that???