Hotel Cristal

1 meng chieh shen - 2 years ago

I have left a comment 9 months ago but didn't get any feedback from hotel about this unreasonable charge, I just found hotel replied some comments but skipped mine. so I wanna say again.
last October, I stayed in this hotel for 2 nights, there was no complain about room because the rate is reasonable. But I spent 30 minutes to wait in front desk for check out in the morning (8am)because
there was no one there and then spent another 20 minutes to argue with a staff who was trying to charge us a extra fee of breakfasts that we never ever had, just because she said there was a record in computer, and we didn't request or have any meals there, tho eventually I didn't pay any extra fees but I still feel uncomfortable. especially hotel skips my comment in Google, just would like to remind the travelers , pay attention on the bill when check out from this hotel.

1 Daniel Gottwald Norby - 2 years ago

Be careful when you book at this hotel. Their refund policies are the worst. You can’t get a refund, you can’t even pay a small fee to be eligible for a refund. You can’t even move or rebook you reservations for a later date.
I’m never going to recommend this hotel to anyone.

This was their reply:

I regret that we cannot give you any better news. As explained before we are bound by direct order from our company board to enforce the terms u0026 conditions of every booking regardsless of the current circumstances. The non-refundable conditions are clearly stated in your confirmation and we also have no scope of action with regards to postponing the reservation neither to issue any kind of voucher.

Thank you for your understanding.
Kind Regards
Jörn Klinkmann
Director of Revenue u0026 Distribution
—————————-
thank you for your reply. our company does not have any economic room for flexibility or refunds these days and regardless of the circumstances we are forced to adhere to the terms and conditions of each booking.

Kind regards
Sophie Hagedorn
Assistant Reservation Manager

1 Frau Thakuri - 2 years ago

We were very surprised that the Hotel has very good reviews.I don't believe that it's a 4star hotel.????????Just the bed was clean and comfortable ,rather than that,the toilet was very dirty. Our room actually had plastic window glass I guess,we could hear everything that was happening in the street, literally everything.For breakfast we paid 9,00euro per person,I don't think that it was worth the money, coffee was just tasteless,on the first day,we didn't even had the option for tea,on the second day ,one of the staff handed me a coffee cup to drink the orange Juice ????????????and then we were told to clean the table after breakfast.Never coming back again.????(unprofessional)

4 Mickaël Védrine - 2 years ago

Excellent location, very near to the train station. We were upgraded from the nearby Dolomit Hotel, for 10 euros par night. Were lucky to have a room that didn't look out on the street. The room was spacious and clean. Just two drawbacks : the pillow was very soft. I was given a new one but it still gave me a neck ache the next day. Also, the cleaning lady knocked even though the Don't disturb sign was on, and it was fairly early.

5 Nikola Zaykov - 4 years ago

So far so good, no complains at all. Polite staff, the room was really clean and cozy. I had 2 demands before we arrived, and they were done completely without hesitation. If I’m back again in Munich, that will be the hotel again. The location is great, the staff is polite, nothing to want more.

2 Bruce Young - 2 years ago

Very blah - just an average hotel - it's only a 3 star by my rating - not a 4 star, at least not based on room, towels in bathroom u0026 staff.
I found this online - booked it to be close to train station u0026 downtown for a stopover in Munich - but was very disappointed with hotel as my room wasn't as nice as the pictures they posted. Towels are paper thin and old (worse than at a Motel 6!). TV wasn't properly functioning and when I asked about it at the front desk they said "their antenna is down for the past month - waiting for it to be fixed" - and they didn't offer (or accept my suggestion) a comp breakfast to offset (a reasonable ask I thought given their listing said they have English channels - i.e. news).
There are many better choices for a local, boutique hotel in wonderful, fabulous downtown Munich - next time I'll book elsewhere. ;-(

1 Kyung Jang - 2 years ago

Not worthy of a 4 star hotel. Don’t get me wrong, the room was ok (except for poor water draining in the sink and bathtub).

What made us tick were 2 things:
(a) finding the room was an experience. We ended up somewhere in the middle of the hotel admin offices, because you see, there are two 5th floors ???? and the instructions to pick the right floor weren’t very clear, at least for non-german speakers. It’s just awkward for a 4 star hotel to have your guests land in the middle of offices.
(b) I woke up twice early in the morning with the smell of cigarette up in my nostrils. Not very pleasant (especially since I’m pregnant) but it’s not the hotel’s fault. However, what is the hotel’s fault is the absence of trying to remedy the situation. After complaining, I could still smell cigarettes, like nothing was done. Anyway, I point out the problem to the receptionist again when we check out, and that it wasn’t very pleasant. The only response I got was: “OK”. No apologies. Not even explaining “we have taken your first complaint on board, and these are the steps we have taken to address the problem.” Just “OK”.

The 1 star rating reflects our expectation vs the reality. It’s also the number of stars this hotel is actually worth.