1
Marco Santini -
a month ago
We went there for a long tine, always happy with the quality of food and the friendly service. Always tipped above 10%.
Every now and then we ordered mild Palak Paneer for our son, he loved it and all was good, mild was mild, meaning not spicy/hot at all.
Last time we were there a few weeks ago, mild was not mild anymore. We kindly asked for a replacement and the replacement was almost mild.
Tonight we wanted another good dinner from them, this time takeout. The Palak Paneer was gain not mild, found this out only when I got home. Called them, they told me annoyed to bring it back to get a replacement then just hanged up on me, couldn’t even reply anything.
Went there, friendly looks different, but at least got a new one. Unfortunately again not mild, so left it there. Was also told not to come there [anymore]. Go figure.
You just lost some good otherwise very happy and always satisfied customers tonight. Not because you are a bad place, or have bad food, but because you can’t own making a mistake and can’t treat your customers accordingly. You made me feel like it’s my mistake. It wasn’t.
My recommendation to the owner: quit offering anything mild (not spicy at all), you are not able to reliably do this. You were able to do it in the past, but not anymore. Whatever changed, it impacted both the taste of normal Palak Paneer (we were happy with both old and new taste) and mild doesn’t work out anymore. I can understand it’s very difficult for you to do mild right, especially if you eat spicy all the time, but that is no excuse from the POV of the customer.
