1 Aditi Prasad - 2 weeks ago
u003cAs you read reviews, also take a look at the number of “thumbs up / helpful???? “ all the negative review of this salon hasu003e
I’ve been to the salon located on Feilitzschstraße a few times and gotten a mineral spa. I've found it usually beneficial and would have liked to continue visiting.
However, on one of my visits, after my mineral spa was over, a different stylist lightly dired my hair, for about 5 minutes. I've often just naturally let my hair dry, and I told her (believe her name is Anastasia) that too. She was warm and receptive, took about 5-6 mins to just get water off my hair, and then to the billing counter. She billed me for 'hair styling', about 50€. This is a huge breach of trust, especially for someone who visits often, since I never got my hair styled. She even paused for a moment to see my reaction to it. It's a pity because ever since this, I've not managed to go back to the salon. Experiences like these break trust for good.
And to add to it, a few weeks after I left them this review, instead of taking the feedback and ensuring this doesn't happen again, they asked Google to take down the review. It's preposterous