Maisons du Monde

1 Sara Pooladzadeh - 7 months ago

Expensive but very low-quality items. It's a fancy china market with the prices of a luxury store.
They have one of the worst customer services ever, so forget the return option.
This is the table I bought after 1.5 months. Full of marks and scratches.
GO to IKEA next Door and you will be better off.

1 Peter P - 8 months ago

Pretty but Expensive, very low quality items. Its basically a fancy china market with prices of a luxury store.

They have one of the worst customer service ever and it only gets topped by their delivery service partner Rhenus. The useless service center which can be pretty rude adds to an overall customer disappointing

GO to IKEA next Door and you will be better off. Hands Down.

1 Tomas Shanahan - 2 years ago

Sofa bed had mulitiple large stains on delivery. Our responsibility to clean it apparently. One stain came out. Days later we are still waiting for the company to respond about the stain that had not come out.

It would be a mistake to buy anything here
considering the abysmal customer service.

Who wants to spend a lot of money for a piece of furniture that is basically secondhand?

Ikea is right next store and at least takes customer complaints seriously.

A rough summary of all the German reviews here would be:
We didn't buy anything but the place looked nice - award five stars
We actually bought something - give one star and never again
Bottom line u003d 4 stars

1 Will Stover - 2 years ago

Good furniture, lovely showroom, but a failure at the rest of the process of selling furniture.

Good, quality furniture at a descent price. Easy to order, the threshold for free shipping is a bit high though. Great place to get furniture until you have any sort of issue. Customer service at corporate is garbage. We’ve filed all the paperwork for an October MwSt refund/tax free purchase, yet they still haven’t processed it after 4.5 months. We placed a separate order in November and that took only a month to refund. Customer service has been useless during the process and has asked for the same paperwork multiple times and just told us to wait, and wait, and wait.

Delivery is a major issue. Received a bed twice with mismatched boxes from different bed sets, though the boxes clearly stated to they were supposed to be part of a set. First time the bed was mismatched and wouldn’t assemble correctly. Second time we modified it to make it work. Their delivery company, Rhenus, is mediocre at best and were rude to my wife when she tried to point out the issues with the first bed. Brought this up to Maisons du Monde and they just ignored it.

Gute Möbel, schöner Ausstellungsraum, aber ein Misserfolg beim Rest des Verkaufsprozesses.

Gute, hochwertige Möbel zu einem Abstiegspreis. Einfach zu bestellen, die Schwelle für kostenlosen Versand ist allerdings etwas hoch. Toller Ort, um Möbel zu bekommen, bis Sie irgendwelche Probleme haben. Kundenservice bei Unternehmen ist Müll. Wir haben alle Unterlagen für eine MwSt-Rückerstattung / einen steuerfreien Kauf im Oktober eingereicht, sie wurden jedoch nach 4,5 Monaten noch nicht bearbeitet. Wir haben im November eine separate Bestellung aufgegeben und die Rückerstattung dauerte nur einen Monat. Der Kundenservice war während des Prozesses nutzlos und hat mehrmals nach denselben Unterlagen gefragt und uns nur gesagt, wir sollen warten und warten und warten.

Die Lieferung ist ein großes Problem. Erhielt zweimal ein Bett mit nicht übereinstimmenden Kisten aus verschiedenen Bettgarnituren, obwohl in den Kisten eindeutig angegeben war, dass sie Teil eines Sets sein sollten. Beim ersten Mal war das Bett nicht übereinstimmend und konnte nicht richtig zusammengebaut werden. Zum zweiten Mal haben wir es geändert, damit es funktioniert. Ihre Lieferfirma, Rhenus, ist bestenfalls mittelmäßig und war meiner Frau gegenüber unhöflich, als sie versuchte, auf die Probleme mit dem ersten Bett hinzuweisen. Brachte dies zu Maisons du Monde und sie ignorierten es einfach.

5 Kilique Lincoln - a year ago

The best store for decorations hands down! Beautiful items. I can't stress that enough. The staff is very friendly as well.

1 Britta Werner - 2 years ago

We have tried to reach this store by phone for 3 days now to see if they have an item in stock before driving over 100km to get it. NOBODY picks up or answers an email for that matter. I know things are a bit different due to Corona crisis, however I have dialed nonstop for 1.5 hours. Wondering how customer service would be if you have an issue with a product. Considering buying somewhere else...

4 Le Aja - 2 years ago

They seem to have adopted the Ikea trapped in a maze concept. Interesting store with allot of interesting things of a different sort of style. A bit eclectic, but with a more art deco mindset that I've grown to appreciate. Having their catalog at home helps to better see all that's available. They've got some pretty cool stuff that avoids the everybody has, everybody has seen flavor that's all to common with Ikea wares.