1
Hiawatha -
a year ago
My first review wasn't published for some reason and I won't be lazy to write it again.
A week ago, my young family and I weren't able to get into the hotel at all, although we had room reserved and confirmed through booking.com. We arrived later than expected at Ibis, so the reception was closed at the time. It was impossible to contact their team or anyone else who could possibly help help us in that situation. We were desperate. The confirmation number was showing faulty and we had no choice but to book the room for the night, again. The following morning, I made a big fuss about it but the lady at the reception was assuring me that no booking was made on my name through booking. com and that no extra money was taken from my credit card. She was all sweet and bubbly, asking me to pay an extra €12 for other adult person per night. That have blown my mind completely. And I had no choice. After all, I wonder who made a mistake and how come that following night at Ibis in France, where we stayed, everything went ok through the same reservation/booking system?
Double check it people and be careful. You don't want to get stuck like me at around midnight in the middle of Germany paying twice for the room you counted you already booked/paid for.