1
Claudia Riccitelli -
a year ago
I made a ten days reservation at GuestHouse Mannheim during March, 2021. I intended to quarentine there after I came back from Brazil. I was instructed by the Police Department of Mannheim to try to spend my quarantine at home (I actually live in Mannheim with my family) so I canceled my reservation at Guesthouse Mannheim. Unfortunately I did it after the legal time for free cancellation and I had to pay 90% of the total value, aprox. 750 euros. As a matter of fact they were entitled to charge me but, frankly, times are so difficult to everyone I expected some sort of agreement between us, which was denied.
Guys, this is not the way to do business in times like this. Simply it is NOT.
Just be aware that you are not dealing with people willing to accommodate you, in case you decide to stay there or need them.