Maritim Hotel Lübeck-Travemünde

4 Gustav Bregendahl - 2 months ago

Great rooms, service, and amazing view over the beach from floor 7, though the elevators were slow and in the morning you had to wait 5 maybe even 10 minutes before getting an elevator with room in it, had to take the stairs 2 out of 3 times. Small detail bur a bit annoying, pool was good but water was a little cold. The breakfast had everything you can imagine (good pancakes) would get 5 stars if the elevators was quicker

5 Daniela Pasquariello - 7 months ago

Very nice hotel, we loved it. The staff is really friendly, the room was big, good furniture, amazing view. Breakfast had whatever you might want. We will come back!

4 iNcredible djam - 2 years ago

Location and quality wise excellent. Room stay spacious and comfortable. Although, no temperature control was available in rooms, heating was poor in this cold winter. Breakfast was excellent, had numerous varieties of finger foods, salad and fruits to choose. However the seating arrangements in the restaurant was very poorly organized. Difficult to move around. MOST IMPORTANTLY, the biggest negative point, is the slowness of Checkin and Checkout. Especially, when there is a large meeting or conference being organized, they have to organize additional people for reception and make the process faster, because other individual guests will suffer. Although people in the reception are good, yet the reception process is the worst I have seen in all these years (Who provide professional meeting halls u0026 inn).

2 Simon Sundboell - 3 years ago

A disappointing stay, despite the promise and possibilities.

The hotel is well located on the beach and marina, with views over the sea and promenade. The rooms are nice and airy. The hotel old and has patina, but is well-kept. The breakfast restaurant is nice, albeit too full and often runs out of the simple things such as bread and eggs. The evening bar was empty.

The service, however, is lacking. The staff is un-interested in helping, and too busy. At the high price paid and presumed luxury category, I'd expect significantly more.

1 Steve Shape - 3 years ago

Several months ago, as a birthday present for me, my wife booked and fully paid for a room for 1 night at Maritim Strandhotel Travemünde. The room was booked for this past Saturday. On Thursday my wife was sick and visited the doctor, who told her that she needed to go to the hospital to have possible surgery and issued her with an initial medical certificate for a one week absence from work. We spent Friday at the hospital consulting with a specialist doctor. After visiting the doctor on Thursday, we emailed the hotel to ask if they could please allow us to rather come to their hotel on another day of their choosing, even in low season, when my wife had recovered. After the initial email was ignored, we called and were told to send a second email which was replied to, telling us to call someone else. This person’s response was an emphatic ‘no’. They stated that if we wanted to book and fully pay for a new stay at their hotel in the future, we were welcome to do so, but they would not allow us to move the booking to any other date or to receive any money back.
I find this response in the modern age of customer service simply astounding. Legally, of course this hotel has the right to refuse to be obliging and they have chosen to exercise this right fully.
I find their attitude nevertheless incredible for the following reasons.
From a business and profit perspective: they will keep our money now for providing us nothing. That is indeed a quite profitable transaction for them. However, if they had allowed us to move the stay to another date, we would have spent easily double that at their restaurant and spa. That’s extra money the hotel will now lose out on. Additionally, there’s a good chance we would have returned in the future to the hotel if we had enjoyed our stay, probably recommended the hotel to friends and family, who also may have stayed there, and written a good review with a high rating, promoting the hotel to others. Now we will do the complete opposite of all that and all they have from us is a cash gift and this review with the lowest rating. Doesn’t seem like a very good business transaction for either party. The room we booked is surely not booked 365 days a year, so there will be many days now where that room will sit empty. The hotel had nothing to lose, only something to gain by being accommodating and allowing us to move our stay due to unforeseeable illness.
This hotel belongs (at least in theory) to the hospitality industry. Hospitality is defined as ‘the friendly and generous reception and entertainment of guests, visitors, or strangers’. Ha, ha, ha, snort, ha. Funny joke.

3 Games from Mars - 2 years ago

Old styled hotel with good buffet and spa area but overpriced.

The free WiFi is really lackluster. Averaging 180kb/s everywhere. At that speed it took about 2 hours to download a 1GB file. Video calls were "just" working. Considering the price, it seems reasonable to expect better WiFi.

4 Aimhigh er - 5 months ago

Terrific location. A little old interior, but overall nice.