1 Betânia Côrtes - 5 months ago
I'm gonna write that in English so more people are able to understand. First of all I take two different courses and one of them is with Martina and she is just perfect. Always very polite, patient, in a good mood und very well prepared as a trainer. My problem was not with her at all, but with the other course, that is specific for pregnant women. On the first day I was standing there with another pregnant lady , but nobody opened the door for us. The course got cancelled that very first day and nobody had the decency to let two pregnant ladies know that there was no need for coming. They wrote me later (after my complaint) that they tried to contact us to inform us about it... But interesting fact: there was no missed phonecall or unread email or sms on my phone. So basically nobody tried to contact neither me nor the other nice pregnant lady. They offered us one free lesson as a compliment. Second of all was a few days ago. I got there at 15.02 (the course starts at 15h). I got two minutes late because I had to stop in a cafe on the way to go to the toilet. Pregnant women understand me when I say I really needed to go to the toilet. So when I got there I rang the bell twice and nobody got the door. So I was waiting in front of the studio for some more minutes in vain. As a client no one ever told me "if you're not punctual, you'll not be allowed inside". As a client there was no prewarning written anywhere in the studio saying "if you're not punctual, you'll not be allowed inside". As a client there was also no prewarning written anywhere in the website saying "if you're not punctual, you'll not be allowed inside". If they have no patience , flexibility, empathy or understanding regards pregnant ladies, so it's basically unfortunately a place the I do not recommend.