1
Мар'яна Матківська -
3 years ago
In this hotel, we had the worse check-in experience ever. When we arrived, we went to the reception and recommended ourselves and told about our reservation (all it was in English). Then the woman on the reception at once start talking Russian and said "Oh, now you already can speak Russian", we answered that we prefer English and it`s better for us because we don`t speak Russian. After that woman became irritated and very nervously started preparing all the needed papers for check-in and parking. Then she started talking German and after we have asked her if she speaks English - she said NO, so we proceeded listening to her monologue in German. Thankfully we can partially understand it, so after this "perfect" communication we found our room and managed to park the car. It was absolutely unprofessional behavior and we were really shocked.
By the way, the hotel doesn`t have it own parking and you should park your car on the street and after go to the reception with all your stuff and there take a special card to access public parking.
Location of the hotel is also not very good - at night somewhere near the hotel is disco and you can hear all the noise very well right in your room.