1
Deborah Gonzalez -
2 months ago
The camp is really nice but since the moment we mentioned our nationallity during check-in things got hostile and we then realized during our stay that we weren't treated right and weren't offered with the whole services the camping has.
From the start we were told there was a posibility we weren't allowed to stay just for being uruguayans. We thought it was some kind of missunderstanding as other friends were in touch with staff from the camp and trying to book aswell, and there's some kind of policy where there can't be more than 6 people reunited as it's a quiet place after 10pm (which is not completely true as we heard loud music and microphones, so...) and supposedely having all of us togheter would be a problem. Our friends were told there wasn't space available for them, which is not true because tents kept arriving over the weekend. So that was totally arbitrary.
We were told we couldn't let our car in the camp when there's a parking lot for campers next to the entry and it clearly had space for plenty of cars. We had to let our car in a public parking almost 1km away with no security at all.
We weren't offered anything to help us carry our baggage from the entry to the tent pitch witch is at least 100m from the reception and over the sand, and again, we saw how other people arriving later than us had access to sleds to carry their stuff.
And finally, we notified our intention to leave before 8am (time of reception opening) and were told we would lose our deposit for tent identifiers. When we checked in we were told there wasn't any problem to leave before 8am if we notified previously, which we did, and no one mentioned about the lose of deposit. It was 7:45 and the reception woman saw us getting ready to leave, we thought we could return the identifiers and get the deposit back as an employee was already present in the instalations, but we couldn't find her anywhere though we asked several people and searched for her. I hope you guys enjoy the 20 euros.
We hadn't our best time here and felt discriminated. It was really our only option to stay in Hamburg for the weekend but we definitely don't recommend.
And to our fellow uruguayans who might be reading this and come to Hamburg every year, don't stay in here.