Aspria Hamburg Uhlenhorst

3 Alexandra Taylor - a month ago

Update: after the below response. These resolutions that they note only came after waiting nearly 40 minutes. And for the manager to claim she didn’t know how we didn’t find each other is ridiculous. I sat in the reception of the spa for 35+ minutes and even called the main reception and went back up and noted the issue in which the main reception did nothing and ignored me.
Clearly based on other reviews this management just makes excuses.
Original:
Poor handling by the front reception and no connection between the reception and the spa. Waited 35+ minutes with no one at the spa to start my service. They ignored me (even the manager didn’t take my questions seriously, one at the front desk ignoring me and the other who finally helped dismissing me when I explained the issues) and then went on to help other guests mostly those who spoke German before even finding a resolve for me who had paid for a service.
As a hotel, health spa and facility this is not how you treat customers. Spa services are very good.

3 Taras Kachmarchuk - 2 months ago

Please make it possible to book tennis courts via App (Playtomic). It seems that it has been set up for this club, but it doesn't work (no availability of courts). Calling to the reception is a past century, nobody does it anymore! Please react. Thanks.

3 Lawyer Roman Kobrel - 3 months ago

No room service, no restaurant after 6pm, no ironing desk.
Spa is good though

4 Veronica Svensson - a month ago

very good hotel, however, it should be stated on the website that it is a nude spa. as not everyone may be comfortable with this.

5 Henrik Wiuff - 5 months ago

Spa is super nice. And definitely worth having a night or stay there. Tennis. Football. There is everything here

1 Adama Noufissa - 9 months ago

Hi i have to inform management. That some people that work in this place are Racist! I experimented it! I can also give a name.
1/ she did not want to show me the place. She did not offer me the ongoing offer. She then refused to answer my mails. I had to look for a sales with a not very german name to get the Anmeldung done.
2/when i call with my foreign number. They hang out or don't pick up the phone! I always have to take the phone from someone else to get someone to pick up. Is it a hotel where they don't answer foreign phone numbers?

Regarding the kurses. There is no diversity, it's borring. it's always body pump. There is no Hot iron. It's always body workout, there is no body Fit.
There is dance 'n schuffle. No zumba for variation.
The yoga sessions are very light. We do not sweat, there is no yoga Flow.

In the SPA people must be nacked. There is not even one sauna room only for women o only for men. Which will be good when we do not want to cross a nacked colleague that is visiting the same place. HH is small. It's always full. We can not enjoy it.

The reception is always. They share the reception club and hotel! Which make it really long times to wait.

The installation are good. Valuing individual showers. Also valuing the fact that a women is managing the place and some aspects work very well in relation with other gyms in Hamburg. I put only 1 star because i'm upset with the " racism". Saturday between 10h45 and 11h30 Annalenah kira was in reception? I really hope that this treatment is coming only from this one person blond girl. Because all the other coworkers i crossed in this place were very nice and very international and open minded.

5 Nishad Khakhar - a month ago

Great spa experience. And lots of classes to enjoy in the city.