Asklepios Westklinikum Hamburg

1 Havvah Kamara - 4 months ago

Very bad experience I was scheduled for online appointment but when I arrived @ the reception I was told that I am not booked for the appointment I requested. They told me to go to another department and see if they could attend to me. Eventually they said it wasn't possible. I complained about the online booking system but no apologies or resolution. Very bad hospital

1 M Kz - 2 years ago

One of the worst experiences that one could ever have on Christmas Eve. I went there with my Girlfriend who was having strong pain in her stomach area, we were greeted by an old lady who told us to wait for a moment, because she was busy ORDERING PIZZA and then was also busy talking with other nurses about other patients. After that she started questioning my girlfriend about the pain, and she was showing no signs of sympathy or understanding she was only criticizing and trying to put the blame on my gf who didn't have the power to talk back, she then concluded that we need to wait for 5 to 6 hours or we can to the "notfalpraxis" that is 20 minutes away and would have closed in 1 hour. We then decided that we don't want to be treated by this kind of person and had to leave and drive to AK Altona were the employees arw more civilized and have some sympathy. I really hope that this lady would get confronted by her employer about this incident and hope that someone in charge would read this review.

5 Catherine Glazner - 7 years ago

This is an amazing school!! We have loved it here, my little kate was here from 2 until now and they are amazing. Not only that but the education, playing, social skills are SUPER. They are always trying to do more. They just implemented a music course every week.

5 Miki Susi - 4 years ago

Super.kranhaus.

1 Linda Schmidt - 7 months ago

(Translated by Google) I've been waiting in the ER for over 5 hours with a sore and swollen ankle. It's really not progressing at all. I realize that you have to be prepared to wait in the emergency room, but this really isn't an option at all. As was explained to me when I asked, there is only one doctor in charge of the emergency room.
By the time you get to this doctor, you'll be fine.

(Original)
Ich warte seit über 5 Stunden in der Notaufnahme mit einem schmerzenden und geschwollenen Knöchel. Es geht wirklich überhaupt nicht voran. Mir ist klar, dass man sich in der Notaufnahme auf Wartezeit einstellen muss, aber das hier geht wirklich überhaupt nicht. Wie man mir auf eine Nachfrage erklärt hat, betreut eine einzige Ärztin die Notaufnahme.
Bis man zu dieser Ärztin vorgedrungen ist, wird man schon gesund.

5 Bella B. Stöö - 4 months ago

(Translated by Google) I couldn't reach anyone from the information desk that morning and then, worried about my grandmother, dialed the number from patient management and the lady was so nice and gave me the information I needed. I am absolutely amazed by the lovely way she was able to calm me down, the way she listened to me and perceived me made me feel absolutely good. Thank you

(Original)
Ich habe den Vormittag über niemanden von der Information erreicht und dann in Sorge um meine Oma die Nummer vom Patienten Management gewählt und die Dame war so lieb und hat mir die Information gegeben die ich brauchte. Ich bin von der lieben Art und Weise wie sie mich beruhigen konnte absolut begeistert, wie sie mich angehört hat und mich wahrgenommen hat, hat mir ein absolut gutes Gefühl gegeben. Ich bedanke mich bei Ihnen.

1 A. Ko. - 3 weeks ago

(Translated by Google) The purest catastrophe.
At night, an unqualified security guard sits at reception to categorize emergencies. He sent me away with acute shortness of breath and said I should go to the family doctor next time. 3 hours later I stood in front of him again as an emergency.
After 5 days in Ward 15, I'm not any smarter as far as the diagnosis is concerned. I was released without anyone knowing what the diagnosis was.
There were no visits, at least not as I know them from elsewhere. An assistant doctor came once a day, who always asked the same questions and then left again. There was a maximum of one examination per day, which could certainly have been combined. You'd think it was all dragged out so long on purpose.
The nursing team at the ward was also poorly qualified. Most of the nurses hardly understood or spoke German, which I find rather difficult in the profession. Sometimes nobody came all day to look for you.
So I cannot recommend this hospital at all and I will never go there again if possible.

(Original)
Die reinste Katastrophe.
Am Empfang sitzt nachts ein unqualifizierter Sicherheitsmitarbeiter, der Notfälle kategorisieren soll. Er hat mich mit akuter Luftnot weggeschickt und meinte, ich soll nächstes mal zum Hausarzt gehen. 3 Stunden später stand ich dann als Notfall wieder vor ihm.
Nach 5 Tagen Aufenthalt auf der Station 15 bin ich auch nicht schlauer, was die Diagnose betrifft. Ich wurde entlassen, ohne dass jemand weiß, was die Diagnose ist.
Visiten gabs nicht, jedenfalls nicht, wie ich sie von woanders kenne. Es kam einmal am Tag ein Assistenzarzt, der immer die gleichen Fragen gestellt hat und dann wieder weg war. Es hat maximal eine Untersuchung am Tag stattgefunden, die man durchaus auch hätte zusammenlegen können. Man könnte meinen, dass das alles mit Absicht so lang hingezogen wurde.
Das Pflegeteam der Station war auch nur wenig fähig. Die meisten von den Pflegern haben kaum Deutsch verstanden oder gesprochen, was in dem Beruf eher schwierig ist, finde ich. Teilweise kam den ganzen Tag niemand, um nach einem zu schauen.
Ich kann dieses Krankenhaus also absolut nicht empfehlen und werde, sofern möglich, nie wieder dort hingehen.