Burger King

3 Jesus dos Santos - 2 months ago

I’m giving 3 stars because this is partly our fault. However, the situation was solvable but the staff refused.

My friend is new in Freiburg. He ordered some food but didn’t check the address properly. The address he gave was wrong.

I saw the mistake. I tried to change the address, but couldn’t. I called the restaurant 3 times, but no one answered. I ran to the restaurant and asked if the food was still there, yes it was. I explained and apologized. I offered my ID card (the order was on my Lieferando). I offered to wait for the delivery driver. I asked them to offer a solution. The manager refused everything.

I ran to the address my friend accidentally gave and was able to get the food.

This could have easily been solved very quickly with a little thinking. The responses from the manager felt like talking to a robot with no ability to think.

1 L G - 2 months ago

Will never go back again. Unrespectful personal. I had to wait 30 minuts for just a Menu (while they where laughing instead of working..). Small fries in the Menu, when i payed for the big one. It was also really difficult to communicate with the personal. Where were the manager? ????

3 Hassan Al Bitar - a year ago

I rated this burger king 3 stars only, cause it has some disadvantages. First, let's talk about drinks, you can't fill your cup here, you only get a drink once. In the other burger king, you have unlimited refilling. So I recommend going to the other burger king. I order food from this one sometimes cause it is nearer to my house. Otherwise go to the other one. Another bad thing about this one is, that they always get something wrong in the order. ALWAYS. They always forget something, and sometimes they fill half the cup only when you order a big cola. When you order chilli cheese fries or a burger that has a delicious sauce, they only put so little amount of it. Even if you paid extra for it.

4 Rubin James - 3 years ago

Try the King Box. A full meal, including a drink for €5. It's the best value you'll ever find in a regular fast food joint. Oh, and their chicken burger is better than the competition, though the hamburgers, not so much. Also, the bathrooms are really well maintained.

1 kajal jain - 3 years ago

Price displayed on the board was different from the price actually charged. Was forced to order an extra item as they could not return money paid through card payment. They also served wrong order (Medium Oreo Shake instead of large). The order taker's attitude was like it's not a big deal. Very disappointing service.

4 Fulvio Flamini - 4 years ago

Good food, nice place in good location close to the station. The service was a bit too slow in two different days, I think they should improve on this, but no problem in the end. Recommended.

2 B Pommerehne - 2 years ago

The food is ok but they have not enough personal at the location. The wait for food was long and the place dirty.