APM Monaco Frankfurt

5 Claire Lubbers - 2 years ago

Best service ever :)
I damaged a ring I bought in Italy and because my German is better than my Italian I asked APM Monaco Frankfurt if I could send them the ring for repair. No problem. During the whole course from sending it in to receiving it back I was informed of every next step. Not only where the emails very friendly and complete but the store employees where just lovely. So a well-deserved 5 star rating from me Claire (The Netherlands) and thank you again.

1 Marianna Kaufman - a year ago

I am 45 and don’t always get to experience something new. But on Friday October, 2 was my first time - the first time I got kicked out of the store in Goethe Straße Frankfurt. I had bought a couple of things from this store before for my teenage daughter ( obviously this range very popular at her school) and at those few occasions noticed that the service was very unimpressive. The girls in the shop always seem to be very reluctant to show you the boxes and open them with their back to the customers. I liked the design though and later looked at some items online. So that evening I had the time to visit the store and try some things on. I managed to try exactly two things in 2 minutes. Asked to show me more from the collection I liked - got the answer that it was all they had. Asked to be shown another collection which I named , was told to look in the window. Asked to try on the earrings from the window - got told off for not being specific enough and not distinguishing the colours correctly ( all very very rudely). When I dared mention that I was still right about the colour and very politely asked what the shop assistant would call it, was told to leave for being cheeky. All in all took 5 minutes. Saved 750 on the necklace I was after, so thanks for that. Never experienced anything like that. Never again.

An update: After this review I got contacted by the company manager from London on his day off. He sincerely apologised for the behaviour of the staff in Frankfurt store and promised that it will be safe to shop there again. Which is good news for all of us, Frankfurt shopoholics. I even got a couple of nice jewelry boxes from them. I think it shows that the general standard of customer care in this company is fine and our Frankfurt store was not a rule but an exception.

5 Z Chen - 3 years ago

Very nice sales assistant, I send my ring to repair and they warmly welcomed me. Before sending my ring back, one lady called me several times to make sure about the delivery. I got the ring back, it looks amazing beautiful. ???? I am so happy to get my ring repaired.

5 Boris Beckersen - 3 years ago

Great service and competent staff!
I was looking for a nice present and found the personal really attentive and capable. They gave me different ideas and helped me getting inspiration for the gift.

5 Maria Solopova - 3 years ago

(Translated by Google) I discovered the store a few months ago and have always been pleased with the variety and nice service I've got in the store from all the staff :) I already have several pieces of APM and I always like the new collections! The atmosphere is totally pleasant and the service is excellent even after the purchase (you also have one year warranty on jewelry). The fire is already addictive :)

(Original)
Ich habe den Laden vor ein paar Monaten entdeckt und bin immer zufrieden gewesen mit der Vielfalt und der netten Bedienung, die ich im Laden von allen Angestellten bekommen habe :) Ich habe schon mehrere Stücke von APM und finde die neue Kollektionen immer toll! Die Atmosphäre ist total angenehm und der Service ist auch nach dem Kauf ausgezeichnet (man hat auch ein Jahr Garantie auf Schmuck). Der Brand macht schon süchtig:)

5 Melek Weikum - a year ago

(Translated by Google) Not even worth 1 star !!
Nobody from the service reports back.
Goods were returned in December 2020 to the address given by APM in Monaco.

Strangely, a return of the two could not be delivered even though the address was identical. This was sent back. For more than 1 month now nobody has called the service ... Costs have also not yet been reimbursed.

Really dubious and completely unjustifiable behavior.

Today on June 8th, 2021 I can still give my opinion. The former manager contacted me after the post and contributed to the reimbursement through worldwide communication. I am more than happy. Many thanks to this good soul Shadan.

(Original)
Nicht mal 1 Stern Wert !!!!
Vom Service meldet sich keiner zurück.
Ware wurde im Dez 2020 an die von APM genannte Adresse nach Monaco retourniert.

Komischerweise konnte eine Retoure der beiden nicht zugestellt werden obwohl dir Adresse identisch war. Diese wurde zurück geschickt. Jetz seit über 1 Monat meldet sich keiner vom Service... Kosten wurden ebenfalls noch nicht erstattet ..

Richtig unseriös und völlig unvertretbares Verhalten.

Heute am 08.06.2021 kann ich hierzu noch eine Stellungnahme abgeben. Und zwar hatte sich die ehemalige Managerin nach dem Post mit mir in Verbindung gesetzt und hat bis zum Ende dazu beigetragen das durch die weltweite Kommunikation eine Erstattung stattgefunden hat. Ich bin mehr als zufrieden. Vielen Dank an diese Gute Seele Shadan.

1 Luana S. - 3 years ago

(Translated by Google) The staff is very unfriendly, they shouldn't be working in a shop on Goethe Straße, all not very elegant, unkind and dissatisfied. I know other nearby jewelers and this one is to be avoided for me. I'm not satisfied at all.

(Original)
Il personale è molto poco cordiale , non dovrebbero lavorare in un negozio di Goethe Straße , tutti poco eleganti , poco gentili e sono insoddisfatta . Conosco altre gioiellerie vicine e questa per me è da evitare . Non sono per niente soddisfatta.