MEDICLIN Fachklinik Rhein/Ruhr

3 Behrang Q. Zadeh - 2 months ago

After almost 6 weeks at the MediClin, I can visibly see the benefit on my health and achieving my goals. I truly appreciate the help of my doctors, nurses, and therapists. I have enjoyed my stay overall and recommend the place to others solely based on HR here.

I start with positive points: most of the staff, specially the medical team, sisters/nurses/Pflege, and therapists simply get 5 out of 5 stars: they are humble, caring and patient as well as knowledgeable; they have been helpful and I thank them.

The food in general is of much higher quality and diversity compared to the other hospitals in the area that I had been to — based on few months of stay in 3 of them ;-) During my stay at MediClin, I was served in my room for 4 weeks and everything was in order and as expected ???? but I had a mixed experience at the eating hall (Speisesaal): in general the Mensa is clean and sufficient measures are taken into account to address COVID situation. But little things are missing: e.g. only Jodsalt is available in the hall (I need non jod for a medical condition), I felt uncomfortable when asked a staff for it (so later I took a stash of normal salt from the tea kitchen in my ward ????). Occasionally, the Mensa staff gave me the feeling that I am staying there as a tourist in a cheap hotel rather than a recovering patient (e.g. by giving certain instructions on where to leave my dishes); this being said, there are also nice and caring people in the Mensa.

Unfortunately the building and the infrastructure is very much rundown. Firstly, I believe a top quality care team deserves a better quality physical environment and equipments that match the excellent service they provide to patient. Inside, the building is just ok. The bed linens are clean and are changed regularly (every week) but in between I could ask for new bed sheets. Otherwise, the rooms/toilets can be cleaned to higher standards (some places were never cleaned in 5 weeks, e.g. all those dead bees and flies on the window). The exteriors seems left to itself, it reminds me of most German universities, if u know what I mean

When it comes to public areas, they are poorly designed, often not clean, and simply not sufficient specially with the COVID situation. Unlike the advertisement on the clinic website, there is no access from within the clinic to the forest. There is a path but it is blocked by some fences. This leaves patients with approximately 300 meters path to go up and down.

Smoking tobacco is a big time issue here. Unfortunately there is not enough supervision and some smokers have no respect for other patients, as a result one can smell tobacco in nonsmoking areas, such as short path at the back of the building, sometimes at night inside the corridors, or even the smell coming out of the neighbour’s room. For a smoker who respects others, the smoking areas are not very nice, sometimes overcrowded and definitely not clean. For the smokers who think nonsmokers should thank them for making them second hand smokers at no cost, this place is a five star place.

The clinic has a cafe too, which is kind of typical of those find in German hospitals. They sell ice which is nice, coffee (ok quality but maybe slightly overpriced), cakes and so on plus pizzas, snacks etc. when the weather permits, patients and visitors can sit outside too.

1 Tania Cameron - 3 years ago

After numerous operations on his back my husband went to this Reha centre as he needed intensive reha. Unfortunately he didnt get it here.

I asked how many treatments he would get a day and was told 5 or 6. so over the 11 days (disregarding weekends) he should have got between 55 and 66 treatments. He actually got 27 of which, the only 2 on one of the days was cancelled, so infact only 25 treatments. With this and him being told he could go home 3 days earlier than planned he came home 1 day earlier than this as he was sick of sitting around waiting for treatments that may or may not be cancelled. He was doing more physio on the bikes and walking than he got from the staff

The treatments were not varied and only lasted about 15 minutes each time. He did complain about the lack of treatments and the poor variety which boosted the treatments the next day but as he was in a lot of pain instead of tailoring a programme for him or giving him different treatments or shorter treatments he was back on 2 treatments a day.

He was supposed to have a visit from the schmerztherapeut and the Neurologist but these never materiliaised and it took a week for them to tell him he would now not get these visits

He actually got more Reha in the hospital he was in before moving into Reha. We are bitterly disappointed

5 Racer - 11 months ago

(Translated by Google) The clinic looks reasonably good from the outside, but there is still some catching up to do on the inside. The window kit is already porous in some places and it pulls through the small holes. Therapists are ok - great. The doctors are no miracle healers, but anything goes with an iron will.
Nice stay

(Original)
Von außen sieht die Klinik einigermaßen gut aus, innen noch etwas Nachholbedarf. Der Fensterkit ist an manchen Stellen schon porös und es zieht durch die kleinen Löcher. Therapeuten sind ok - super. Die Ärzte sind zwar keine Wunderheiler, aber mit eisernen Willen geht alles.
Schönen Aufenthalt

5 Mike Saxton - a year ago

(Translated by Google) Has already been to rehab for leg amputees twice. The house is a few years old, but the applications are up-to-date. Unfortunately, a bit limited due to the 2nd pandemic. But I managed to get back to dancing.

(Original)
War inzwischen schon zwei Mal zur Reha für Beinamputierte. Das Haus ist zwar schon einige Jahre alt, aber die Anwendungen auf dem neuesten Stand. Leider beim 2ten Pandemiebedingt etwas eingeschränkt. Aber habe es geschafft wieder zum Tanzen zu kommen.

4 Babs Nowa - a month ago

(Translated by Google) Treatment and therapy are very good. The team is good too. The building is old and not so hygienic anymore. Swimming pool is great!! ????????Note: The café, which has a lot of choice and everything has freshly baked cakes, the menu and the sale like a kiosk, at the entrance, is good. Am only escort at the moment. ????

(Original)
Behandlung und Therapie sind sehr gut. Das Team ist auch gut. Das Gebäude ist alt und nicht mehr so hygienisch. Schwimmbad ist super!! ????????Anmerkung : Das Café, was viel Auswahl hat und alles frisch gebackene Kuchen hat , die Speisekarte sowie der Verkauf wie bei einem Kiosk, am Eingang, ist gut. Bin nur Begleitung zur Zeit. ????

4 Andreas Morell - 4 months ago

(Translated by Google) Visited my wife yesterday and was shocked by the building and visitor policy. Why are you only allowed to stay there for one hour?. We are all vaccinated and tested. The good thing about her clinic is the super good staff who are helpful and competent. The one star deduction is really just the building and the environment.

(Original)
Habe gestern meine Frau besucht und war erschrocken über das Gebäude und der Besucherregelung. Warum darf man nur sich dort nur eine Stunde aufhalten??. Wir sind alle geimpft und getestet. Das gute an ihrer Klinik ist das super gute Personal was hilfsbereit und kompetent ist. Der eine Stern Abzug ist wirklich nur das Gebäude und dem Umfeld.

5 Florian - a month ago

(Translated by Google) I was there from early May to mid-July for rehab after my stroke. The building shows its age, as mentioned in other reviews, of course, but at least the rooms are clean and cleaned daily. From time to time you notice quite well that renovations are being carried out when drilling has been carried out again, but this was mostly done during therapy times and was therefore not extremely disturbing. Very important: The therapeutic equipment is absolutely great in terms of devices etc.! The doctors were very nice across the board. The orderlies and nurses were also very helpful and always friendly no matter how stressful it was. A big compliment goes to the ergotherapists and physiotherapists, who, despite being understaffed (sometimes made worse by Corona), always looked after me very well and were highly motivated! The food was always delicious. On the other hand, if you only eat frozen glutamate bombs, you may be disappointed by the normally seasoned food. Only the coordination of eating when changing stations should be improved. It took me 3 days to get the meals I ordered at the new ward. Nevertheless, I can only recommend the clinic.

(Original)
Ich war von Anfang Mai bis Mitte Juli dort zur Reha nach meinem Schlaganfall. Dem Gebäude merkt man sein Alter, wie in anderen Rezensionen bereits erwähnt, natürlich an, aber immerhin sind die Zimmer sauber und werden täglich geputzt. Dass renoviert wird, merkt man ab und zu ganz gut, wenn mal wieder gebohrt wurde, was aber meist zu Therapiezeiten gemacht wurde und daher nicht extrem störte. Ganz wichtig: Die therapeutische Ausstattung ist, was Geräte usw. angeht absolut spitze! Die Ärzte waren durch die Bank weg sehr nett. Die Pfleger und Schwestern waren ebenfalls sehr hilfsbereit und immer freundlich egal wie stressig es war. Ein ganz großes Lob geht vor allem an die Ergo- und Physiotherapeuten, die sich trotz Unterbesetzung (teilweise durch Corona noch verschlimmert) immer top motiviert sehr gut um mich gekümmert haben! Das Essen war immer sehr lecker. Wer sich hingegen immer nur von TK-Glutamatbomben ernährt, wird von dem normal gewürzten Essen ggf. enttäuscht sein. Einzig die Koordination des Essens bei einem Stationswechsel sollte verbessert werden. Es hat 3 Tage gebraucht bis ich meine bestellten Mahlzeiten auf der neuen Station bekommen habe. Dennoch kann ich die Klinik nur weiterempfehlen.