5 Eve - a year ago
Although I ended up not staying here, I am quite satisfied with the friendly service I had today. If I have an opportunity to look for an accommodation in Essen again, I would go here!
I had an emergency, so I called late at night as I was frantically looking for a place to stay for the next morning. The receptionist helped me find a room available for early check-in. Later that night, I found out that my circumstances have changed, so I called again to cancel. He was very understanding and nice, which helped me, as I was having trouble finding English speakers who understood my unusual situation. I enjoyed the pleasant chats we had and will have to miss on the opportunity to stay!
This is a very convenient location to all sorts of things you may need, such as grocery stores, restaurants/bars, public transportation, and attractions.