Tesla Center Düsseldorf Holthausen

1 Fat Boy Hit Gym H - 6 months ago

Went to check out the models but there were only 2 models available. Only one staff member available, and she was busy so no one could give us bit more info the cars/purchase process.
I am not even sure if this is a show room or just a service centre.
Pretty dissapointed and Tesla lost a customer. But I am sure they will have more customers with Musk's dancing.

2 Alexander Marten - 5 years ago

Arranged for a test drive as I was quite interested in buy a Tesla S. I had an appointment for 1500 and was there 5 mins early. Had to wait over 20 mins until somebody approached me even though other sales people saw me standing there waiting. At some point finally somebody approached me and we went out for a 30km test drive. I was able to test several functions - by some I was impressed (e.g. autopilot), others I wasn't (e.g. voice recognition/command). I had multiple questions, of which most the rep could not answer and told me the tech guys in the shop might have answers to my questions. However, when we arrived back there, he just wanted to take to to configuration and pushed for an order. When I asked about an extend test drive to see if the car would suit my daily needs, he said that they could not accommodate it as they were to short on test cars and therefor could not give one out from one to the other day. When you are selling a product that costs in the excess of 100.000 you should be prepared to accommodate such a simple request. As nice as the product is, this dealership is not very customer oriented. While waiting for over 20 mins I overhead several discussions (no private space there and everybody listens to financial talks) how reps were pushing towards 3rd party leasing they get an additional kickback from. Sorry, but this is more a collection of sleazy sales people that unfortunately represent one of the coolest automotive brands at the market right now.

1 Alejandro Meneses - a year ago

Pretty mediocre service as usual. Condescending, took one and a half hours after the scheduled time to even take the car in, refused to even look at why the door handle was installed too deep into the door but instead offered another appointment at full cost to me to fix it... never received status notifications, came back at closing time to ask why the car was still showing "in service". It was ready, just never bothered to call me or update the status so I’d be notified by the app. They promised to log it out of service but it took until Monday. Service was on a Friday.

5 Anna Sirne - a month ago

Frendly staff and good service!

3 Erich Habich-Traut - a year ago

Friendly and competent staff, they'll even make a video when your ordered Tesla has arrived and you unveil it... .-)

But after you have received the car, the service is rather doubtful. :-(

5 R JR - 6 months ago

very friendly people,feels like home downunder

5 Manuel Müllers - a week ago

gotta love Tesla