1 Kruti Patel - 3 months ago
GO TO RADIOS INSTEAD! I would give 0 stars if I could. I called them in advance that my visiting mother from canada had a fall and needed an xray since she already had a fracture on her foot a few months earlier. The man on the phone said it was fine since she is paying privately And to come in an wait. The ladies at reception are TERRIBLE. I didn't like them when I went for my MRT but due to them I would go somewhere else even if it is further away. They were all nice on the phone when I told them my mom was visiting from Canada but a different tune when they saw we didn't "look like we were from canada" . They said we needed to speak to a doctor so we went to my Hausartz and the lady at the reception organized everything. She said they shouldn't have made you come to the doctor office in the first place if it's privately paid anyways. We went back and were still refused. They called the people my doctors office called, they called my doctors office and in the end refused service to us despite that we wanted to pay out of pocket and no insurance. They have a monopoly in the inner circle of dusseldorf unfortunately. I called another clinic and they said it was also strange so they called this branch. I guess they found an old rule to justify why they don't want to serve us thay we need a diagnosis from the doctor even though my doctor said we didn't need one. The main lady on the phone took pity because she also didn't agree with the ladies in reception and recommended radios. They took great care of us. Go there instead. Never again here.
