1
Jake Fauvel -
2 months ago
We have been here several times. Once to sit and a few times to order to take away, so we have been here enough times to make an honest judgement. At the last visit the two staff members at the take away counter were so rude, even knowing little German I could translate the conversation my girlfriend had with them and they were very unpleasant.
The girl's face when she said "bitte schön" was like we were the biggest inconvenience. The guy getting the cake barely spoke German but was also rude when he didn't listen to the order and asked a second time. Also, it's a take away counter yet they still assume you are sitting down and don't double check when you order. Just be like every other café, have enough staff and provide table service. Don't use an unconventional custom setup. It just confuses people and leads to bad service.. people are also having to stand a long time in a queue as you make the drinks per person often, meaning it takes a long time between orders. There is a reason other cafés do not do this. It's quicker and easier to not have the same person taking the orders as making the drinks...
Overall, the cake is often average, dry unless you order cheese cake (and the coffee is average also). Given that the service is bad, I can only assume this place is mostly filled with locals that just love it because it's local. We were nothing but polite but they were so rude we would never go back. Pretty strange considering people are spending their money here.