1
Anita Visvanath -
11 months ago
We went there on a Saturday afternoon. The place was half empty inside and the initial welcome was quite nice.
But the service deteriorated as the afternoon progressed. The waiter mixed up the order despite our friend having clearly ordered a salad with mushrooms. The waiter brought her the one with duck and rudely said ' THIS is what you ordered, sorry , you HAVE to eat this'. She was ok with the mix up and ate it but I was frankly a bit shocked that this level of poor service can happen in 2021!
A friend went to the bar to pay since she had to leave earlier and she was treated quite rudely too.
Finally when it was our turn to pay at the table, he made a big fuss when one of asked whether card payment would be possible. HE was like 'We are not a supermarket and we cannot take small payments by card'. Fair enough and clearly you are not a supermarket. You are barely a half-decent restaurant.
The food was OK, but the shocking level of poor service for a half empty restaurant made me wonder. Especially in these times, when people are starting to return to restaurants, why would I go back to this place when there are at least 20 other restaurants on this street, beats me!
Pity because I wanted to make this a regular weekly meetup with some work friends for dinner, since we were looking for a nice, German restaurant for awhile in this area.
Surprised and my sincere advice to anyone from the restaurant reading this review, is please take a long hard look at how you treat you staff. I am of the firm opinion that how you treat your staff is how your staff treats your patrons.
We won't be returning in a hurry, I am sure they don't care. We'd rather spend our money someplace that truly cares about what they serve its customers and how they treat their customers.