1 M. W - a month ago
We came here with high expectations, but unfortunately we didn't look at the bad reviews. They were very on point. If you don't speak German, avoid at all cost. They only had 1 English tour in like 4 hours. When we offered to just follow the German one, they said no need, just watch on your own. When we took an elevator and someone asked what floor, we said up, only to have a guide suddenly in a very rude way questioning why we were there. Her name tag has heike on it. The way she approached me and my husband felt very racist. We weren't doing anything wrong, there were no signs and people were giving conflicting messages.
You just lost a customer and we won't use your brand for our company. As an international brand you should be ashamed of how you treat foreigners. You're lucky were not pressing charges.