Möbel Höffner Dresden-Elbepark

1 Gyula Banoczi - 5 months ago

Guten Tag!

I haven't been able to give my money back in 4 months.
They are deliberately wasting my time.
According to you: money has already been returned to my amazon account (in theory)

But what they don't understand is that my account is still closed.
Since January 9th
Are they able to dissolve it?
Because if you don't, tell me who can do it.
And customer service forget, they can solve anything.
I will make it public, with the help of the media, and hold you personally accountable for being intentionally harassed.

5 Murali Kaki - a year ago

Wide variety of items, good customer service. Deals are there, but not sure which is best.

5 Ryan Chapman - 3 months ago

The parking lot was confusing but it was a nice mall. I went to Ikea for a lunch box.

3 Khashayar Samiee - 11 months ago

I have tried 3 times to buy furniture from Höffner. First point which should be considered is that Hoeffner is only a market place for many different brands. The qualities are not same and it is varry from product to product. Most of the furnitures are not manufactuered like furniture from IKEA. From IKEA you recieve the comolete package withmany parts which have been designed by real engineers. Höffner deliver only furnitures from simple taylors whit simple joints and ridiculous connections. All in all it is a good place to recieve idea for interior design of the house but not recomended for buying.

1 Khaled Alekeish - a year ago

I am quite unhappy about the provided service. They intended to delay the delivery for a month, we had a big objection so they decided to delay for 11 days instead of the intended month. The item arrived finally, but it was damaged during the transit. You realize that these people do not care when you try to explain to them about problems you face during the delivery of a damaged item and how much time you waste to try to make alternative arrangements.

3 Tenshi Hara - a year ago

Large collection, but we were not able to grasp their organisation of goods. There are beds, sofas, etc on all levels and at different ends of each level. If you are there to look at beds or buy a table, you end up roaming through the entire shop to see everything... Clever from a marketing perspective (customers see more stuff), but terrible for the customers (they have to pass lots of stuff they are not interested in). We gave up after abou 2.5 hours; we think, we covered about 70% of their shop interior.

3 H Granger - 4 years ago

Still waiting for the delivery of our mattress that was ordered in January this year. Sad, but will have to cancel the order. The waiting times for the customer service are over an hour and as working professionals we really don’t have the time to accommodate shoddy customer service into our schedules. Won’t be buying anything again from Höffner.

Edit: Received our mattress within two weeks after going to the customer service centre personally. They also offered us a small discount for the delayed delivery.