Novum Hotel Ahl Meerkatzen Köln Altstadt

4 Jørgen Adam Holen - a year ago

It an old hotel, but as long as you know that, It is perfectly fine. The location is very good. We were first given a room that had not been cleaned, but fortunately they had other available rooms, and changed it for us. We had a little communication challenge regarding parking. If you come by car, they will validate parking for the underground parking they recommend, and that will give you a very good discount. Just make sure you get it validated, because the parking is a ripoff without it.

1 craig osborne - 5 months ago

Would never stay here, had booked for march 2020 and then Covid arrived, was unable to travel due to lockdown restriction in Germany ( Germany was not accepting visitors)
Contacted hotel and they were so rude, not helpful at all. Told me they would transfer me to their Covid department - an unmanned phone line that rang out forever. When I rang back the told me to email their Covid department - No response.
Essentially they had done everything in their power not to refund me the measly €160. Rude, no customer service, deceiving, lousy attitude towards customers.
DO NOT GO HERE. Boycott the dodgy establishments that treat people bad during Covid. I expect you won’t get good customer service when you get there if they treat people like that.

1 Diana Dajana - 8 months ago

I don’t know if the hotel is good or bad. But, my question was not answered in advance. Upon arrival at the hotel, we were not accommodated because I did not have a vaccine. I had a negative PCR test. My husband had a vaccine certificate. We stayed on the street for the night like homeless people! It's outrageous! I give a rating of 1! DO NOT RECOMMEND THIS HOTEL!

4 Claudio Mantovani - a year ago

Some problems with parking in proximity of hotel and corridors don't look fantastic, but rooms are really clean and mine was almost new. Great crew, especially at reception. Congratulations because they made my fears disappear, since the room price is quite low!

4 Tamika Campbell - a year ago

If ALL you need is a place to sleep this is it! Service was very good. Absolutely NO Extras ???? not even cups in your room. BUT it is located In the famous Südstadt of Cologne???? Not a "Netflix u0026 chill" hotel.???????????? More like a Motel with u0026 H.

4 Sarah - 3 years ago

After reading the reviews , I was so nervous how it was going to be. But! Luckily my experience was fine.

The room was tiny , I must say but the water was hot the staff were nice. The walls were not 'thin' as everyone was saying. The place is very central, one minute walk to the centre. The area is not dodgy it is fine.

There is no water in the room unless you want to pay 4 euro. The wifi was good. My room was to the back of the hotel so I heard no Street noises

5 Rian Young - 2 years ago

Lovely hotel and great staff.

The check in was very smooth and the receptionist was great to chat to.

The room was great for the money and did everything we needed for a cheap night’s rest.

Breakfast was included in our cheap room price so you really can’t complain about it - not that there was anything to complain about anyway. There was a good selection of breads, cereals, drinks and hot food depending on what you want. Tea and coffee were available too.

There’s plenty of seating and the food seems to be topped up quite regularly(as of when it needs to be topped up).

The bathroom in the room was nice and the shower worked well.

There was a safe in the room, but who actually uses those anyway.

There was no mini-fridge, which isn’t a problem for the price paid. I definitely wasn’t expecting a stocked up mini bar, I just like having a fridge to store the stuff I buy myself in local shops.

Overall I’d definitely recommend staying here. It’s about 15min walk to Köln Hbf or about 2-3min from the Heumarkt tram stop.
It’s very accessible and there’s some lovely restaurants and bars in the area.