Massimo Dutti

1 Kate Nikulina - 2 years ago

Just awful, worst experience I’ve ever had. Firstly, they just didn’t find my online order, although it was already in their warehouse and I had to come one more time (I live in another city!). Secondly, as I came for the second time to pick up my order and clear the situation, why this happened, the manager Kristina instead of apologizing, started to teach me that I should have ordered items directly to my place and not to the store!

1 Moe T - 3 years ago

Massimo Dutti is one of my favorite brands and I shop there often, but in this particular store in Cologne I had the same experience with 2 employees so far. When I ask about something I get the feeling that they want to punch me in the face for asking. That summs up the way they adressed me.

1 Teodora Miteva - 3 years ago

I do really like the brand and i Do have many things from massimo Dutti, unfortunately I must say that in this shop in cologne the service is very very very very bad... you come in and there is no hello or good day, it’s like one disturbs the people by walking in into the shop. I order online cos I still like the brand. If this is the policy of Massimo Dutti in Cologne, having an extremely unfriendly staff, it’s not really the best one.

2 Chad Tudenggongbu - 2 years ago

Massively rude! My folks were interested in some coats. They picked a few, and this rude lady came over and tossed the coat towards me whole sitting on the chair. She goes we cant have these on the table #MadDog expression. Massimo Dutti just lost three customers

3 Alvin - 2 years ago

A typical Massimo dutti store. Somewhat messy and understaff. Service levels has been decreasing recently.

5 Mili Mo - 4 years ago

One of my favorite brands, highly quality, reasonably priced, beautifully tailored. What else do you expect?

5 Oliver Matthees - 4 years ago

Great service, wide selection , low prices