1 Antônio Lucas Rigotti Manesco - 5 months ago
Average food. Terrible service. Bad atmosphere. Staff kept arguing between each other.
They served the wrong dish to my wife and kept pointing to her at a distance as if they were saying it was her fault. Then they came with a dish that we didn't order and they insisted it was ours. Started pointing to us again and screaming with each other so all clients could hear.
They also don't accept card for payments. When I paid, they complained about the tips. And not only to us. I saw them complaining for multiple clients. For one of them I could hear the bill was like 50 and the client paid 60, but they only brought the change when the client asked. Somehow they expected all the 10 euros for tip. And not only that, the waiter was super rude with this other client, throwing the money on the table in sort of a violent way.
Finally, something a bit weird. Somehow the waiter guessed we were Latin American (maybe something in our accent idk). His expression changed when we confirmed. And the staff started approaching us in German. In a table nearby, where they said they were European, the treatment was completely different. They were always talking in English and in a really friendly way with this other table, but not with us. (Ah, except when complaining about the tip. Then they remembered pretty well that we speak in English.)
Completely disappointed. Among the several great experiences I had in Cologne, that was certainly not one of them.
