JACK & JONES

1 M M - 2 years ago

I am coming back from the shop, had to return the belts I had bought for my boyfriend. Following is my unpleasant experience with this tall guy with light eye colors, who seemed to be the shop manager:
Me: "Sie sind nicht gefallen" (trying to say we didn't like them)
he looks up at me with a condescending gaze and tone and corrects me: "sie haben uns nicht gefallen"
Feeling very embarrassed, I tell him that German is not my mother tongue and I am taking German classes to improve it. He leaves the counter with no words but with a smirk!
I didn't have the courage to tell him I am not here to have my German mistakes corrected and I am only there to return my purchased items.
And I don't understand why I even had to feel embarrassed for my not perfect German, although I speak already 4 languages!
So here is a very simple business tip for the Mr. "Besserwisser":
You are working in such a competitive industry! Nowadays it's so easy to find nice and cheap clothes everywhere, with all those crazy sales' offers going on online left and right, the customers barely even need to step into a shop anymore to make purchases. So your products are not what brings your customers to your shop, it is the customer experience IN THE SHOP which makes them wanna make the effort to step back into your shop and experience a pleasant moment again. If your customer experiences something negative, especially something so unfair for which they had no influence on, in my case my third language skills, not only they are going to associate that negative feeling with your shop but also eventually to the brand "Jack u0026 Jones". There is no way such customer experience bring you customer loyalty in anyway...
DO I wanna go back to this shop again? No
Would I have a smile on my face next time I see "Jack u0026 Jones"? Probably not
Will I share my experience with my other international friends? Yep

I leave the rest of this analysis for Mr. "Besserwisser" ...

4 Beverly hills - 8 months ago

It is good but they do it Tax free

4 Jaku Bui - 4 years ago

I bought my jean here ! Nice and helpful staffs!

5 Rasool Soleimani - 2 years ago

Good

5 lara hoffman - 5 months ago

(Translated by Google) Went shopping there today.
We received great advice, it was so much fun shopping there because somehow everyone was involved and ultimately the goal was to satisfy the customer.
I can only advise everyone to try new things there and to buy clothes.

(Original)
Waren heute dort einkaufen.
Wir wurden super beraten es hat so Spaß gemacht dort einzukaufen weil irgendwie alle mit eingebunden waren und es letztendlich das Ziel war denn Kunden zufrieden zu stellen.
Kann jedem nur raten sich dort neu auszuprobieren und Klamotten zu kaufen.

5 T.O. Jigger - 6 months ago

(Translated by Google) Best store I've been to so far. An employee helped me with the things to try on. In addition, I received excellent advice. All employees were very friendly and accommodating. At the end, the boss personally gave me tips on putting together my outfits. Keep it up!!

(Original)
Bester Store, in dem ich bisher war. Eine Mitarbeiterin hat mir mit den Sachen zur Anprobe direkt unter die Arme gegriffen. Außerdem wurde ich top beraten. Alle Mitarbeiter waren sehr freundlich und zuvorkommend. Am Ende hat mir der Chef persönlich noch Tipps zur Zusammenstellung meiner Outfits gegeben. Weiter so!!

5 Kirsten Ballast - 3 months ago

(Translated by Google) We were in the men's department and received excellent advice there. The seller was helpful, courteous, technically competent and friendly.

(Original)
Wir waren in der Herrenabteilung und wurden da super beraten. Der Verkäufer war hilfsbereit, zuvorkommend, fachlich kompetent und freundlich.