5 Stephan Moritz - 3 months ago
Dear Mr. Swift,
A quick note to share with you positive comments about your Cologne, Germany Hard Rock location.
My father and I travelled from the USA and visited your Hard Rock location on 5/17/2022.
This is our third trip to the Cologne Hard Rock in 16 years or so. As always, the Hard Rock employees were very friendly and accommodating, but we found Uriel Santiago and his entire staff that served us that day extremely friendly, sincere, and caring, above and beyond the customer service that we have encountered at nearly all other establishments within and outside Europe, including countless other Hard Rock Cafes.
Uriel and his Outstanding team reflect extremely well upon the values that Hard Rock stands for, and help ensure that customers like myself and my son, will continue to be loyal Hard Rock fans well into the future.
Please be sure to pass on our sincerest thanks to Uriel and his amazing Hard Rock team!
Many thanks!!