2 Ben Graf - a year ago
Insane nice location, extremely poor execution!
Hour+ waiting lines to get in (they decided to scan the covid 19 pass with 2 people for the capacity of 6800+) this was at 22:30. 6 toilets for the guys (yes 6 toilets, not 6 toilet rooms, for 6800 people). Resulting in again massive waiting lines +- 20-30mins each toilet visit.
Drinks can only be bought cash (shame on you in 2021!!!) or 20€ limit order on a card.
Also no way to get cash inside. So what you have on you is what you can spend (its like they don't want to make money).
No system with tokens of digital tokens pure cash resulting in extremely slow bars (again they don't seem interested in making money).
With proper management this place could be insane, currently it's just a bad cash milking cow.
Minimize waiting lines, people waiting are not having fun and are not spending while waiting! Add digital tokens, give your loyal customers some discount when they top up from home. And triple your entrance checking, people inside are spending people outside are not!
Let's quickly do some math 1h to get in 3times 15min toilets and 7 8min bar visits (very conservative on the times here) gives us a waiting time off 2h40min on an event that happened from 22:30 - 4:00. So 2h:40min/5h:30min was spend waiting at least! That's a solid 50%!
Extremely disappointed in this German setup. I expected so much more from world class engineers.
Boris Brejcha was amazing though!